Business Travel News For Airlines

Delta Airlines

DOT Proposes More Protection for Air Travelers
The Department of Transportation has proposed more rules designed to protect air travelers, which it says builds on its consumer protection strategy that started with a three-hour cap on tarmac delays.

The new rules would increase compensation for any travelers bumped from flights, increasing compensation from $400 to $650 if you’re bumped and then rebooked on an alternative flight that gets you to your destination one to two hours late and from $800 to $1,300 if you’re more than two hours late on domestic flights and more than four hours late on international flights.

The new rules also would allow air travelers to make and cancel reservations within 24 hours without penalty. The new rules would require full and prompt disclosure of baggage fees and compensation if bags aren’t delivered on time. (Source: DOT)

Front of the Plane is Filling Up Again
Passengers are moving to the front of the plane, according to the International Air Transport Association. In March, the latest figures currently available, premium travel was up nearly 11 percent. And for the first quarter, it was up 7.4 percent. Part of that , of course, was because business and first class travel plummeted by 25 percent in 2009 and 2008. However, premium travel is now growing slightly faster than economy travel.

The recovery varies greatly by region—it’s strongest in Asia, weaker in Europe and across the North Atlantic. IATA reasons that business confidence is returns faster than consumer confidence, which means business travel will recover faster than leisure travel.

Although just ten percent of travelers fly in the front of the plane, they account for 30 percent of revenues. (Source: IATA).

Summer Weather and the Three-Hour Tarmac Delay Rule Could Mean More Delays and Cancellations
Rick Seaney, CEO of FareCompare.com, the airfare tracking website, says that the combination of volatile and fast-moving summer weather and the new rule limiting tarmac delays to three hours could cause airlines to cancel more flights this summer.

Seaney says that the Federal Aviation Administration says that summer storms come up more quickly and move faster than winter storms, grounding flights and causing a chain reaction of delays to ripple throughout the nation’s air traffic systems. Airlines, which understandably want to avoid the $27,500 fine per passenger for delays of over three hours, are canceling flights pre-emptively to avoid those fines.

That means, watch the weather and keep in close touch with your travel agent to make sure you’re at the head of the line, figuratively speaking, in the event of a delay or cancellation. (Source: FareCompare.com).

Pilot Labor Unrest Mounts as Contracts
Pilots are getting impatient with management after years of making pay concessions to airlines facing or falling into bankruptcy. Pilots for AirTran, Spirit and Jazz, the low-cost Canadian carrier, have voted to authorize strikes.

United Airline pilots have picketed to protest the outsourcing of pilot and other airline employee jobs. And American Airlines pilots criticized the carrier’s management during American’s annual meeting last month.

The Allied Pilots Association, which represents American’s pilots, voiced its support for Spirit pilots. It said that it cannot let what it calls an industry-wide “race-to-the-bottom” mentality to continue. Meanwhile, ALPA’s president, Capt. John Prater, called on Congress to reform bankruptcy codes, which he says now let companies strip workers of bargaining rights, while executives keep getting big bonuses. (Source: APA, APA).

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Lodging Forecast and Car Rental

Hotels

Demand May Be Up, But Hotel Rates Stay Low
Hotels occupancy rates are improving, according to PKF Hospitality Research, which says rates will increase 3.4 percent this year. Despite the increase, PKF expects average daily room rates to drop 1.6 percent—on average, you’ll be spending less on your rooms.

When the hotel business emerges from a recession, price increases lag growth in demand, according to PKF. However, PricewatershouseCoopers projects that room rates will start to increase in 2011, after two years of declines. (Source: PKF Hotel Horizons, PCW Lodging Forecast).

Car Rental

Hertz, Avis Continue Vying to Acquire Dollar Thrifty
Hertz and Avis, who are vying with each other to buy Dollar Thrifty, are both seeking antitrust approval for their proposed deals. Avis said that acquiring Dollar Thrifty would help it compete more effectively against Enterprise, the biggest player in the industry.

Hertz saying that it should face fewer hurdles than rival Avis, because Avis’ low-cost brand, Budget Rent A Car, competes directly with Dollar Thrifty. Hertz has also filed papers with the Securities and Exchange Commission on the matter. (Source: Hertz and Avis).

Avis Promotes Its EPA Certified Green Fleet
Avis said that its 2010 line-up is 62 percent SmartWay Certified, that is, they meet U.S. Environmental Protection Agency (EPA) environmental standards for air pollution and green house gas emission.

Nearly 100 percent of its subcompact, compact and intermediate vehicles are SmartWay certified. (Source: Avis press release).

Consumer satisfaction with hotels and car rental companies is up slightly, but down sharply for airlines, according to the quarterly Market Metrix Hospitality Index.

  • Guest satisfaction with hotels is up .4 to 83.3
  • Consumer satisfaction with car rental companies is up .8 to 79.2
  • Passenger satisfaction is down three points to 75.7, the biggest fall since 9/11.
  • Top companies were JetBlue, Enterprise, Ritz-Carlton, Hyatt Place, Red Lion and Microtel

Source: Market Metrix press release

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Welcome Aboard SYNNEX

On behalf of all of us at Williamsburg Travel Management – American Express,
we are honored to be your business travel partner. Our goal is to provide you with exceptional business travel services. We are pleased introduce you to your dedicated support staff.

Welcome Aboard

Synnex Corp.

Contact:
Synnex Travel Dept.
39 Pelham Ridge Drive
Greenville SC 29615

voice 864 349-4553

Deborah Lebel 


How do I setup my Personal Travel Profile?

Access: https://synnex-willtrav.reardencommerce.com
Click Create a new account

Rearden sign in

  • On the activation web page, you will be prompted to create your own unique password.
  • You will receive your activation email to your work email address, simply
    click on the GET STARTED button.

  • Once you activate your account please complete your profile information and set your preferences.
  • To update or change you travel profile bookmark or add this link to your
    favorites file: https://synnex-willtrav.reardencommerce.com

What if I did not receive my activation email?
Email support@willtrav.com and request
an activation. One will be sent to your work email.

For questions or support, contact:

Carie Moore

Email: support@willtrav.com

Phone: 678-383-2418

Toll Free: 800-952-9922 x 2418

Hours: Monday-Friday, 8:30am-5:30pm EST

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Welcome Aboard Shionogi, Inc.

On behalf of all of us at Williamsburg Travel Management – American Express, we are honored to be your business travel partner. Our goal is to provide you with exceptional business travel services. We are pleased to introduce you to your dedicated support staff.

Welcome Aboard

Your Dedicated Travel Team
Williamsburg Travel - American Express
Michele Welt michelew@willtrav.com
Carol Hagy carolh@willtrav.com
770-650-7608 / 800-375-6248

Preferred Vendors
Hotels - New Jersey Limos Hertz Gold Membership
Hamilton Park Hotel - 973-377-2424
Westin Hotels 800-228-3000
Hilton Short Hills 973-379-0100
Cooper Limo - Atlanta
My Limo - New Jersey
www.hertz.com/goldcorp
Company Name: shionogi inc
Enter CDP #: 1879631
Promo Code: 9525

How do I setup my Personal Travel Profile? Rearden sign in
  • On the activation web page, you will be prompted to create your own unique password.
  • You will receive your activation email to your work email address, simply click on the GET STARTED button.
  • Once you activate your account please complete your profile information and set your preferences.
  • To update or change you travel profile bookmark or add this link to your favorites file: https://shionogi-willtrav.reardencommerce.com

What if I did not receive my activation email?
Email support@willtrav.com and request an activation. One will be sent to your work email.

For questions or support, contact:
Carie Moore
Email: support@willtrav.com
Phone: 678-383-2418
Toll Free: 800-952-9922 x 2418
Hours: Monday-Friday, 8:30am-5:30pm EST

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