New Delta seating for Premium and Economy Option

Delta One, First Class and Delta Comfort+ offer premium experiences in Main Cabin and Basic Economy offer options for all customers.

Delta Air Lines at the Atlanta Airport

Delta Air Lines at the Atlanta Airport

Delta Air Lines welcome desk at the Atlanta Airport

Delta Air Lines is redefining the products it offers customers to further distinguish the choices available to customers. Five distinct products include Delta One, First Class and Delta Comfort+ which offer customers the best of Delta’s services by providing premium products while Main Cabin and Basic Economy will offer value options for customers with Delta’s high standards of service.

Delta is providing its’ customers with a thoughtful, well-defined spectrum of options as they make decisions about upcoming travel, said Glen Hauenstein, Executive Vice President and Chief Revenue Officer. “Whether a customer prioritizes the perks of Delta One or the value of Basic Economy, every seat comes with impeccable service and unmatched reliability.”

Providing an easy-to-recognize product standard and level of service is the latest step in Delta’s strategy to offer differentiated experiences to customers seeking to tailor travel to their specific needs.

Delta One, formerly BusinessElite, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco

First Class is offered on short-haul international and domestic routes.

Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world.

Main Cabin experience is provided everywhere Delta flies flies offering a high standard of customer service.

Basic Economy offers Main Cabin service with fewer flexibility options, including limited Medallion® benefits, available in select markets.
Please click here to view a product chart.

The newly designed Delta One, First Class and Delta Comfort+ seat covers will be installed on aircraft through mid-2015. Customers can learn more about Delta’s branded products at or click here to watch a video of the upcoming changes.

Delta One full flat-bed and Delta Comfort+ seat upgrades between New York JFK and San Francisco are projected to be complete in the spring of 2015. Select international flights may offer Business Class service in lieu of First Class. Amenities in the Business cabin may vary by flight and aircraft. 

Delta One

Customers flying long-haul international routes or between New York-JFK and Los Angeles or San Francisco* will experience Delta One featuring full flat-bed seats and Westin Heavenly® In-flight bedding.

Delta One service also offers access to Delta Sky Clubs® on the ground and our highest level of service onboard featuring curated menus from renowned chefs Michael Chiarello, Masatoshi Ishimoto, Michelle Bernstein and Linton Hopkins paired with wine from Master Sommelier Andrea Robinson’s specially curated Delta Winemaker Series.

First Class

Customers flying short-haul international and domestic routes will experience updated features in First Class** with sophisticated new seat covers featuring a quilted design and dedicated overhead bin space.  First Class customers board first and enjoy other premium touches like pre-departure beverages, complimentary meals and snacks on longer flights, and complimentary beer, wine and spirits.

Delta Comfort+

Delta Confort+

The new Delta Comfort+ offers an upgraded experience to customers who want priority boarding, more legroom, dedicated overhead bin space and new seat covers featuring a diamond-stitched pattern.

Complimentary beer, wine and spirits and complimentary premium entertainment with Delta StudioTM help to round out the experience.

Main Cabin

Delta continues to provide customers a high standard of customer service through its Main Cabin experience. With features including more in-flight Wi-Fi than any other airline and free entertainment options through Delta Studio, customers have the choice to work or relax onboard.

Customers also continue to enjoy complimentary non-alcoholic beverages and snacks on most flights.

Long-haul international routes feature complimentary beer, wine and spirits, meal service and a Delta sleep kit.

Basic Economy

In select markets, customers now have the option of Main Cabin service with Basic Economy value when they purchase Delta’s basic fare product with limited Medallion benefits, fewer flexibility options such as advance seat selection or the ability to change or refund the ticket once it’s purchased.

Delta launched Basic Economy in 2012 and studied customer responses before updating the product in October 2014. Basic Economy is now available in select markets. Customers selecting Basic Economy still have access to in-flight Wi-Fi and Delta Studio as well as complimentary non-alcoholic beverages and snacks on most flights.

Basic Economy (E) fares are not eligible for paid, complimentary or discounted Economy Comfort or Delta Comfort+ (effective March 1, 2015), regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Medallion Upgrade Updates

SkyMiles Diamond and Platinum Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class and will also receive complimentary access to Delta Comfort+ seats at booking. On March 1, 2015, Gold and Silver Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class as well as complimentary access to Delta Comfort+ seats starting 72 hours and 24 hours prior to departure, respectively.

Deem @ Work Mobile Demo

Deem @ Work mobile makes online booking simple and easy.
You can see all your air options and preferred suppliers on one page, a seat selection page and there are filters for nonstop flights. Hotels and car rentals are just as easy with images and maps included.

Maybe the best part is the ease of reporting expenses. Simply take a picture of an invoice on your phone and send it digitally and you can check all your expenses online to make sure everything is registered correctly.

New Delta Basic Economy Fares

Dear Travelers,

Delta Air Lines is introducing a new fare concept called Basic Economy Fares, where Non-Refundable really means Non-Refundable.

These new fares are available for sale today and are effective for travel beginning on Feb. 1, 2015.

The primary difference is that these new fares are totally non refundable and non-changeable, do not offer advanced seat assignment, and are not eligible for Medallion status benefits such as same day confirmed reservation changes and upgrades to Premium Economy or First Class. Other Medallion benefits such as complimentary baggage still apply.

Most of these fares are booked in E Class, so please pay close attention to the restrictions, especially when booking in our Online Booking Tools, Concur and Deem.

Thank You in advance for your business and your friendship.

Terry W. Brennan
Williamsburg Travel Leaders

New Flights to Punta Cana Costa Rica and London-Heathrow

Delta Air Lines will launch daily nonstop service between Manchester International Airport and New York John F. Kennedy International Airport from June 2, 2015 as it increases its network between the U.K. and North America.

New Routes for Delta

Delta Airlines routes

New Services from Manchester to New York-JFK and London-Heathrow to Newark

The airline will also begin flying its first nonstop service between London-Heathrow and Newark Liberty International Airport effective March 29, 2015. Both routes will be operated in conjunction with joint venture partner Virgin Atlantic.

Delta’s new Newark operation is part of a network update by Virgin Atlantic where Delta will operate one of Virgin’s two Newark services while Virgin Atlantic will start its first daily nonstop Manchester to Hartsfield-Jackson Atlanta International Airport service*. This increase to the joint venture flying from Manchester will give customers access to more than 200 connecting destinations through Delta’s Atlanta and New York-JFK hubs.

“The U.K. is a key market for us and building our connections to the United States is a top priority,” said Perry Cantarutti, Delta’s senior vice president, Europe, Middle East and Africa. “Our partnership with Virgin Atlantic continues to grow and is focused on improving services while offering more destinations and schedule choice for our customers.”


New Service from Los Angeles to San Antonio and Dallas

Delta will launch twice-daily nonstop service from Los Angeles to San Antonio, Texas, beginning April 7, 2015. The San Antonio service complements Delta’s daily service from Los Angeles to Dallas, which launches Nov. 3, and the addition of a third daily flight between Los Angeles and Austin, Texas, beginning Nov. 2. All flights are operated by Delta Connection carrier Compass Airlines.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit
With the addition of San Antonio and Dallas service, Delta customers will have access to nine daily departures to three destinations between Los Angeles and Texas, including:

  • Four daily flights to Dallas/Fort Worth International Airport
  • Three daily flights to Austin-Bergstrom International Airport
  • Two daily flights to San Antonio International Airport

For Texas customers, the new service also will provide more options when connecting to destinations in Delta’s trans-Pacific portfolio from Los Angeles. This includes service to Tokyo Haneda, Tokyo Narita, and Sydney, as well as partner-operated service to Brisbane Australia, Guangzhou China, Shanghai, and Taipei.

“For more than a year, we have grown our Los Angeles network into one of the largest operations at LAX and given our customers, particularly those in the entertainment, production, automotive and growing tech startup communities — nonstop options to destinations throughout the US,” said Ranjan Goswami, Delta&cute;s staff vice president Global Sales, West Region. “The addition of Dallas and San Antonio marks the next big intra-West milestone for Los Angeles as we continue building this key market and West Coast network for our customers.”

In the last year, Delta has significantly expanded its network from LAX, adding service to Austin; Boise, Idaho; and San Salvador, El Salvador; increasing the number of flights from destinations it already serves; and expanding to year-round service in Boston. Delta will also launch service from LA to Monterrey, Mexico, in November. Last fall, Delta expanded its service from Los Angeles to San Francisco with the launch of its hourly, nonstop Delta Shuttle product. In October, Delta will launch international service from LAX to London-Heathrow as part of its joint venture partnership with Virgin Atlantic Airways. Service to Austin, Boise, Monterrey and San Francisco is operated by Delta Connection carriers Compass Airlines and SkyWest Airlines.

Delta has also made significant enhancements to its Los Angeles service both on the ground and in the air in the past few years. Travelers through Los Angeles will enjoy the benefits of the $229 million expansion and enhancement of Terminal 5 at LAX. The current project will double the size of the ticketing lobby and screening checkpoints and open an exclusive Sky Priority lobby and checkpoint. It also will include renovations to the Delta Sky Club and new baggage carousels. The project is scheduled to take place in several phases, with the west lobby to be completed in November.

Delta Expands Flights to Punta Cana

Delta Air Lines will expand its service to Punta Cana in the Dominican Republic during the high demand season, including flights from Atlanta, Cincinnati, Detroit, Minneapolis/St. Paul and New York-JFK.

Flights will be operated using Airbus A320 and Airbus A319 aircraft and will complement existing Delta service to this luxury Caribbean destination.

Delta Expands Flights to Costa Rica

Delta Air Lines will bring back its nonstop seasonal service connecting Liberia, Costa Rica with Los Angeles and the airline’s hubs in Minneapolis/St. Paul and New York-JFK. Additionally, seasonal service between San Jose and Minneapolis/St. Paul will be reinstated.

Delta continues its expansion in Costa Rica, operating 40 weekly services during the peakseason and connecting the cities of San Jose and Liberia with key destinations in the United States.

Changes for Delta and Airline Partners

Delta Launches Mobile Passport Pilot Program in Atlanta

Delta is partnering with Airports Council International-North America, U.S. Customs and Border Protection and Airside Mobile to launch a pilot program in Atlanta this month called Mobile Passport.

Delta Launches Mobile Passport Pilot Program

Travel News for Delta Airlines, Southwest and US Airways

Travel News: Delta Airlines Launches Mobile Passport Pilot Program.

Mobile Passport is an application that expedites the entry process for U.S. and Canadian citizens by providing an automated process through CBP’s primary inspection area. The app enables customers equipped with a smart phone or tablet, to upload a self-photo and submit their Customs declaration form and passport information prior to inspection.

The app is currently available for download in Apple’s iTunes App Store and will be available in the Google play App Store later this fall. More

Delta Shuttle to Boston Departs from LaGuardia’s Terminal C Beginning Nov. 2

As previously announced, Delta will move New York operations of its Delta Shuttle between Boston-Logan International Airport and New York’s LaGuardia Airport from the Marine Air Terminal to Terminal C beginning November 2, 2014.

Boston Shuttle customers will enjoy new departure and arrival facilities at LaGuardia in Terminal C as well as upgraded service to Boeing 717 aircraft. The move is part of Delta’s strategy of adding bigger aircraft on more routes.

Air France Opens Upgraded La Premiere Lounge at Paris-CDG

On September 24, 2014, Air France reopened the refurbished La Première lounge at Paris-CDG with new lighting, new seating and an updated look reflecting the new La Première suites being introduced across the Boeing 777-300 fleet.

The lounge includes a spa and full service restaurant and was voted best First Class lounge in the world by Skytrax in July.

KLM Launches Amsterdam Schiphol Navigation Service

A new airport navigation function has been added to the KLM app for passengers transferring at Amsterdam Schiphol.

When arriving passengers with the KLM app on their smart phones have switched on Bluetooth and connected to the internet, they receive a notification asking them if they need help to find their next gate.

KLM is the first airline to use beacon technology to provide this indoor navigation service.

Alitalia Reminds Customers of Winter 2014-2015 Re-protection Guidelines

Alitalia issued its re-protection policy related to select winter 2014-2015 cancelled flights due to operational reasons. Passengers booked and holding a ticket issued on cancelled flights beginning October 1, 2014, through the end of the Winter 2014-2015 season will benefit from the repro policy.

Complete details regarding Alitalia’s policy for re-booking, re-routing, refunds, MilleMiglia award tickets, and ticket reissues can be found on Alitalia’s Agency website.