Delta’s new Flights & Starbucks in Flights

Delta In Flight Serves Starbucks Coffee

Delta begins brewing Starbucks coffee on board all of its flights around the world. Starbucks Coffee The move continues Delta's effort to partner with high-quality, like-minded brands in an effort to enhance the overall traveling experience for customers.

Delta will serve Pike Place Roast and VIA Ready Brew Italian Roast decaf in recyclable co-branded cups.

With the expanded partnership with Starbucks, Delta and Delta Connection partners will serve Starbucks coffee on more than 5,000 flights per day.

Delta Opens Exclusive Arrivals Lounge at London-Heathrow

The Arrivals Lounge offers a number of amenities tailored to suit customers arriving in London from overnight flights. Customers are invited to freshen up in one of eleven private showers featuring amenities by New York's Malin+Goetz and take advantage of on-site butler services including clothes press and shoe shine.

Meanwhile, multiple breakfast offerings are available including Starbucks Coffee, lighter fare such as fresh fruit, pastries, yogurt and cereals and prepared to order a la carte items. Wifi is available throughout the Arrivals Lounge, plus a business center and a selection of the day's newspapers. Staff are also on hand to assist with any future Delta travel plans.

"The Arrivals Lounge is a unique offering in the Delta portfolio and re-affirms the importance we place on London Heathrow," said Perry Cantarutti, senior vice president, Europe, Middle East and Africa. "This new arrivals facility, when combined with multiple premium departure areas, Delta Sky Clubs and shower facilities offered throughout the Delta system, reinforces our commitment to London and the premium traveler."

BusinessElite customers also have private car access to the Virgin Atlantic Upper Class Wing on departure at Terminal 3, which enables them to go from car to Clubhouse in less than 10 minutes. The pre-booked service allows passengers to use the Private Security Channel, beating the queues and leaving more time prior to boarding.

Delta to Fly Boeing B717 on West Coast Shuttle

Delta Air Lines will introduce Boeing 717 aircraft on eight of the 15 daily flights between Los Angeles International and San Francisco International airports in June, offering 40 percent more seats on its hourly nonstop Delta Shuttle.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit news.delta.com. "Our Delta Shuttle on the West Coast is designed to connect Silicon Beach to Silicon Valley and make doing business between Los Angeles and San Francisco easier, more enjoyable and more productive," said Ranjan Goswami, Delta's vice president of Sales – West. "As we continue to grow in Los Angeles, upgrading to fuel-efficient 717s on a majority of our daily Shuttle flights is a logical next step in strengthening our position in this important market."

Delta launched its hourly nonstop Delta Shuttle product from Los Angeles to San Francisco in September 2013, adding a California perspective to its long relied-upon New York-based Shuttle.

The mainline 717s seat 110 passengers and offer access to power from every seat. The remaining seven daily West Coast Shuttle flights will continue to be operated by Delta Connection partner Compass Airlines using 76-seat Embraer E175 aircraft.

All Shuttle flights offer access to First Class and Economy Comfort seating and feature wifi service, as does nearly every domestic Delta flight out of Los Angeles.

In December, Delta introduced regional craft beers to bring local options to customers on domestic flights. Delta's West Coast Shuttle features beers from Lagunitas Brewing Company (Petaluma, Calif.) and Stone Brewing Company (Escondido, Calif.). Customers flying the Delta Shuttle between Los Angeles and San Francisco also enjoy:

  • Check-in as close as 30 minutes prior to departure
  • Dedicated check-in counters exclusively for Shuttle customers
  • Gates located near security
  • Complimentary newspapers
  • Complimentary onboard snacks provided by Luvo, a California-based lifestyle food brand, offering great-tasting, good-for-you food
  • Complimentary beverages in-flight, including craft beer and wine in all classes of service

The 717 upgrade on the West Coast Shuttle is the latest in a series of investments in Los Angeles by the airline. Last month, Delta announced plans to begin daily nonstop service to Shanghai in July. Pending foreign government approval, seasonal service from Los Angeles to Managua, Nicaragua, will also begin this summer.

These new routes build on Delta's expansion of international and domestic service from Los Angeles in recent months, including London-Heathrow in October; Dallas and Austin, Texas in November; and Vancouver, Canada in December.

New York Celebrates Japan Week

Japan Week is a promotional tourism event organized by Japan National Tourism Organization that will be held in Grand Central Terminal February 18-20, 2015.

Delta Offers Daily Service between JFK and Tokyo

Delta will be an exhibitor at the event to promote its convenient daily nonstop service to Tokyo-Narita. The service is operated using Boeing 777 aircraft. As on all of Delta's trans-Pacific flights, the Tokyo – Narita service from New York – JFK features full-flat bed seats in BusinessElite – each with direct aisle access.

Delta's BusinessElite service includes a five-course gourmet meal, paired with a wine menu curated by Master Sommelier Andrea Robinson. The in-flight experience is completed with Westin Heavenly In-Flight bedding, which includes exclusively designed pillows and comforters, as well as Tumi amenity kits with products from Malin+Goetz.

The flights also feature Economy Comfort seating and in-flight on demand entertainment in every seat throughout the aircraft, including an extensive library of movies, TV shows, music and games.

Delta’s New York to Iceland Service Returns

Delta Air Lines will once again be offering nonstop daily flights between Reykjavik’s Keflavik International Airport and New York John F. Kennedy International Airport for the 2015 summer season.

Starting May 2, the U.S. airline has scheduled a Boeing 757 aircraft on the route, which is operated in conjunction with Delta’s joint venture partners Air France and KLM.

“Figures from the Icelandic Tourism Board show that there was an almost 30 percent rise in the number of U.S. visitors to Iceland in 2014 compared to the previous year,” said Perry Cantarutti, Delta’s senior vice president for Europe, Middle East and Africa.

“Delta is proud to help facilitate this growth while also allowing increased choice for Icelanders travelling to the U.S., with improved facilities at New York-JFK and over 60 convenient onward connections to destinations throughout the U.S., Latin America and the Caribbean.”

Delta’s Iceland services feature up to 24 seats in a premium cabin with a wide range of dining options. Customers flying in Economy Comfort, Delta’s premium economy service, benefit from up to four additional inches of legroom and 50 percent more recline than Delta’s standard international Economy class seats, as well as priority boarding. Throughout the aircraft, all passengers will have access to on-demand in-flight entertainment.

As one of Delta’s hub airports, New York-JFK has a number of amenities for passengers, including multiple food and retail outlets. Terminal 4 has recently been extended by 11 gates, allowing for streamline travel for those connecting at New York-JFK. Terminal 4 is also home to Delta’s largest Sky Club, featuring an open air Sky Deck rooftop terrace and specially-selected food and beverage options. All business passengers enjoy complimentary access to the Sky Club.

Popular Flights Return in 2015

Delta is pleased to offer the return of popular seasonal services in 2015, including the following:

  1. Atlanta – Barcelona seasonal service resumes June 1
  2. Los Angeles – Managua seasonal service begins June 5
  3. New York-JFK – Nice seasonal service resumes March 28
  4. New York-JFK – Shannon seasonal service resumes May 1
  5. New York-JFK – Prague seasonal service resumes June 1
  6. New York-JFK – Istanbul seasonal service resumes June 16
  7. Minneapolis-St. Paul – Honolulu seasonal service begins Oct. 25 More

Delta Air Lines

Delta Confort+

Delta Air Lines Confort+ Seatng

SkyTeam Opens Luxurious new Exclusive Lounge in Sydney

The latest in the growing collection of SkyTeam Exclusive Lounges recently opened its doors at Sydney’s Kingsford Smith Airport. In this luxurious new facility, travelers can unwind in comfort.

The Sydney Exclusive Lounge provides everything needed from complimentary internet connectivity and delicious snacks and beverages to a wellness center and a lush, green botanical wall.

New Air France Medium Haul Offer in Europe

Air France recently introduced a new medium-haul offer on flights within Europe with two classes of service compared to three.

In addition to a fuller range of flexible fares to better meet the needs of business travellers, the inflight product is enhanced with new leather seating and more generous and higher quality meals.

KLM'S Leading Dutch Chef Jonnie Boer

KLM will serve meals created by the leading three-star Dutch chef Jonnie Boer in World Business Class on flights departing from Amsterdam between January 22 and October 26, 2015.

KLM continually invests in its inflight products. For example, the World Business Class cabin interior was completely revitalised across the Boeing 747 fleet. And the Boeing 777-200 fleet is currently being updated with a new cabin interior in both World Business Class and Economy Class.

What’s more, KLM has been serving World Business Class meals created by leading Dutch chefs for several years now. KLM continues to invest in its service on board by working with leading chefs and sommeliers. Past menus have been created by Sergio Herman, Richard Ekkebus, Mario Ridder and Richard van Oostenbrugge.

Hotels offering Free Wifi, Business Travel

More Hotels Offer Free wifi with Extras

Hyatt Hotels and Resorts is giving travelers the one thing they’ve said they want the most: free wifi.

hotel wifi

Starting February, all guests at Hyatt hotels worldwide receive free wifi on an unlimited number of devices in both guest rooms and public spaces.

You won’t have to be members of Hyatt’s loyalty program. Nor will they have to book directly with the hotel rather than a third-party site like Expedia or Travelocity.

Hyatt believes the move “doesn’t just help travelers. It helps us just as much,” Kristine Rose, vice president of brands for Hyatt, wrote in a blog item. “We can’t continue to differentiate and innovate our guest experiences when we’re charging some guests for the technology that powers future improvements.”

Hotel chains like Hilton and Marriott have given free wifi to guests at their less-expensive properties while charging for it at their premier brands.

Starting next month, Starwood Hotels and Resorts will offer complimentary wifi in rooms and public areas to all Starwood Preferred Guest members, and those with Gold and Platinum status. The guests will have to book directly through Starwood channels such as its website or mobile app.

Marriott Rewards members will receive free wifi in Marriott Hotels, Renaissance and JW Marriott. Members will be able to pay $5 to $7 a day, depending on the market, for premium bandwidth. The upgrade will be free for Gold and Platinum elite members. Wifi is free in the lobbies of all Marriott International brands.

Hilton offers complimentary wifi to all Hilton HHonors Gold and Diamond members. Several Hilton brands also offer free standard wifi to guests. In 2014, Hilton started a new system that lets guests purchase premium Internet starting at $3.95.

InterContinental Hotels Group, ICH, offers free wifi to its Rewards Club members. Premium service is also available for a fee at select properties.

Wifi Policies at our Major Hotel Chains

  • IHG: Free wifi for all Rewards Club members.
  • Hyatt: Free for all guests. Premium wifi available for a fee (Free for Diamond and Platinum Hyatt Gold Passport members).
  • Marriott: Free for all Rewards members. Premium wifi available for a fee (Free for Fold and Platinum elite members).
  • Hilton: Free wifi for all Hilton HHonors Gold and Diamond members. Premium wifi available on a tiered pricing system.
  • Starwood: Free wifi for all Starwood Preferred Guest members. Premium wifi free for SPG Gold, Platinum, and Partners.

Demands of Business Travel

Where some of us dream of a day at the spa for relaxation, Peggy Fucci looks forward to boarding a plane and traveling thousands of miles to meet with a potential customer.

A long flight to Europe gives her time to take in a movie, clear email and read a magazine without interruptions: “It’s peaceful. My phone doesn’t ring. It’s me time.”
Yesterday’s road warriors have evolved into today’s global gladiators who are not just taking the red-eye across country for business, but across hemispheres and time zones.

They are shaking off jet lag to meet with clients across continents and mastering ways to use extended flight time to their advantage.

Avoiding lost luggage, delays and travel mishaps takes know-how and planning.

Whether she’s off to Sao Paolo or Beijing, Fucci takes only a carry-on, a prepacked, wheel-in-any-direction bag that she refers to as her miracle suitcase. Fucci has found a driver in most international cities with whom she can leave her suitcase and rush straight to meetings.

Most crucial, she has gained global clearance, allowing her to breeze through security checks and bypass long lines. She also uses airline apps to check ahead on her mobile phone for flight delays. “Between that and traveling light, I can gain at least an extra 30 minutes to an hour at home with my family,” she says.

For international travelers raising children, balancing work demands with the family’s needs takes extra coordination. Embracing technology and using international data apps help.

United Pay with Miles, Starwood Marriott Hilton Hotel Updates

Marriott and Hilton Announce Last-Minute Penalties

The airline industry has generated billions in revenue by charging fees on top of base fares. Now the hotel industry has the same idea.

Marriott Resort Cayman Islands

2 hotel companies, Marriott and Hilton, recently announced that they would increase their fees by tightening rules on last minute cancellations. Business travelers have been accustomed to being able to cancel a reservation at many hotels, without charge, some as late as 6 p.m. on the day of arrival.

Effective now, at the Marriott and Hilton hotels. Both companies say if you don’t cancel your reservation the day before your scheduled arrival, you’ll be charged a penalty of 1 night’s room rate.

Pay with Miles at Newark Airport

You maybe used to cashing in your frequent flier miles for a free flight, but now you can use them at the airport to buy a steak dinner, a neck pillow or perhaps a glass of wine?

United passengers flying through Newark Liberty Airport’s Terminal C can now pay for food and merchandise with miles they’ve earned through the airline’s loyalty program, instead of cash.

The new payment system kicked in at a few airport restaurants last week, and United and partners, OTG Management, believe this marks the first time a terminal has allowed the use of miles to pay for purchases.

Open Hotel Doors With Your Phone at Starwood

You leave your plane, get a cab, and arrive at your hotel, and stand behind a travel group as each tourist checks in one at a time. Starwood Hotels & Resorts is working toward a day when you’ll skip the front desk and simply open your door using your smartphone.

The service, called SPG Keyless, rolls out to Starwood loyalty customers on Nov. 5 at 10 in hotels across its Aloft, Element, and W brands, including Aloft Beijing, W Hollywood, and Element Times Square. The hospitality company tested the program earlier this year and plans to make it available in 150 hotels around the world by early 2015.

New Delta seating for Premium and Economy Option

Delta One, First Class and Delta Comfort+ offer premium experiences in Main Cabin and Basic Economy offer options for all customers.

Delta Air Lines at the Atlanta Airport

Delta Air Lines at the Atlanta Airport

Delta Air Lines welcome desk at the Atlanta Airport

Delta Air Lines is redefining the products it offers customers to further distinguish the choices available to customers. Five distinct products include Delta One, First Class and Delta Comfort+ which offer customers the best of Delta’s services by providing premium products while Main Cabin and Basic Economy will offer value options for customers with Delta’s high standards of service.

Delta is providing its’ customers with a thoughtful, well-defined spectrum of options as they make decisions about upcoming travel, said Glen Hauenstein, Executive Vice President and Chief Revenue Officer. “Whether a customer prioritizes the perks of Delta One or the value of Basic Economy, every seat comes with impeccable service and unmatched reliability.”

Providing an easy-to-recognize product standard and level of service is the latest step in Delta’s strategy to offer differentiated experiences to customers seeking to tailor travel to their specific needs.

Delta One, formerly BusinessElite, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco

First Class is offered on short-haul international and domestic routes.

Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world.

Main Cabin experience is provided everywhere Delta flies flies offering a high standard of customer service.

Basic Economy offers Main Cabin service with fewer flexibility options, including limited Medallion® benefits, available in select markets.
Please click here to view a product chart.

The newly designed Delta One, First Class and Delta Comfort+ seat covers will be installed on aircraft through mid-2015. Customers can learn more about Delta’s branded products at delta.com/firstlook or click here to watch a video of the upcoming changes.

Delta One full flat-bed and Delta Comfort+ seat upgrades between New York JFK and San Francisco are projected to be complete in the spring of 2015. Select international flights may offer Business Class service in lieu of First Class. Amenities in the Business cabin may vary by flight and aircraft. 

Delta One

Customers flying long-haul international routes or between New York-JFK and Los Angeles or San Francisco* will experience Delta One featuring full flat-bed seats and Westin Heavenly® In-flight bedding.

Delta One service also offers access to Delta Sky Clubs® on the ground and our highest level of service onboard featuring curated menus from renowned chefs Michael Chiarello, Masatoshi Ishimoto, Michelle Bernstein and Linton Hopkins paired with wine from Master Sommelier Andrea Robinson’s specially curated Delta Winemaker Series.

First Class

Customers flying short-haul international and domestic routes will experience updated features in First Class** with sophisticated new seat covers featuring a quilted design and dedicated overhead bin space.  First Class customers board first and enjoy other premium touches like pre-departure beverages, complimentary meals and snacks on longer flights, and complimentary beer, wine and spirits.

Delta Comfort+

Delta Confort+

The new Delta Comfort+ offers an upgraded experience to customers who want priority boarding, more legroom, dedicated overhead bin space and new seat covers featuring a diamond-stitched pattern.

Complimentary beer, wine and spirits and complimentary premium entertainment with Delta StudioTM help to round out the experience.

Main Cabin

Delta continues to provide customers a high standard of customer service through its Main Cabin experience. With features including more in-flight Wi-Fi than any other airline and free entertainment options through Delta Studio, customers have the choice to work or relax onboard.

Customers also continue to enjoy complimentary non-alcoholic beverages and snacks on most flights.

Long-haul international routes feature complimentary beer, wine and spirits, meal service and a Delta sleep kit.

Basic Economy

In select markets, customers now have the option of Main Cabin service with Basic Economy value when they purchase Delta’s basic fare product with limited Medallion benefits, fewer flexibility options such as advance seat selection or the ability to change or refund the ticket once it’s purchased.

Delta launched Basic Economy in 2012 and studied customer responses before updating the product in October 2014. Basic Economy is now available in select markets. Customers selecting Basic Economy still have access to in-flight Wi-Fi and Delta Studio as well as complimentary non-alcoholic beverages and snacks on most flights.

Basic Economy (E) fares are not eligible for paid, complimentary or discounted Economy Comfort or Delta Comfort+ (effective March 1, 2015), regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Medallion Upgrade Updates

SkyMiles Diamond and Platinum Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class and will also receive complimentary access to Delta Comfort+ seats at booking. On March 1, 2015, Gold and Silver Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class as well as complimentary access to Delta Comfort+ seats starting 72 hours and 24 hours prior to departure, respectively.

Deem @ Work Mobile Demo

Deem @ Work mobile makes online booking simple and easy.
You can see all your air options and preferred suppliers on one page, a seat selection page and there are filters for nonstop flights. Hotels and car rentals are just as easy with images and maps included.

Maybe the best part is the ease of reporting expenses. Simply take a picture of an invoice on your phone and send it digitally and you can check all your expenses online to make sure everything is registered correctly.

New Delta Basic Economy Fares

Dear Travelers,

Delta Air Lines is introducing a new fare concept called Basic Economy Fares, where Non-Refundable really means Non-Refundable.

These new fares are available for sale today and are effective for travel beginning on Feb. 1, 2015.

The primary difference is that these new fares are totally non refundable and non-changeable, do not offer advanced seat assignment, and are not eligible for Medallion status benefits such as same day confirmed reservation changes and upgrades to Premium Economy or First Class. Other Medallion benefits such as complimentary baggage still apply.

Most of these fares are booked in E Class, so please pay close attention to the restrictions, especially when booking in our Online Booking Tools, Concur and Deem.

Thank You in advance for your business and your friendship.

Terry W. Brennan
President
Williamsburg Travel Leaders

New Flights to Punta Cana Costa Rica and London-Heathrow

Delta Air Lines will launch daily nonstop service between Manchester International Airport and New York John F. Kennedy International Airport from June 2, 2015 as it increases its network between the U.K. and North America.

New Routes for Delta

Delta Airlines routes

New Services from Manchester to New York-JFK and London-Heathrow to Newark

The airline will also begin flying its first nonstop service between London-Heathrow and Newark Liberty International Airport effective March 29, 2015. Both routes will be operated in conjunction with joint venture partner Virgin Atlantic.

Delta’s new Newark operation is part of a network update by Virgin Atlantic where Delta will operate one of Virgin’s two Newark services while Virgin Atlantic will start its first daily nonstop Manchester to Hartsfield-Jackson Atlanta International Airport service*. This increase to the joint venture flying from Manchester will give customers access to more than 200 connecting destinations through Delta’s Atlanta and New York-JFK hubs.

“The U.K. is a key market for us and building our connections to the United States is a top priority,” said Perry Cantarutti, Delta’s senior vice president, Europe, Middle East and Africa. “Our partnership with Virgin Atlantic continues to grow and is focused on improving services while offering more destinations and schedule choice for our customers.”

 

New Service from Los Angeles to San Antonio and Dallas

Delta will launch twice-daily nonstop service from Los Angeles to San Antonio, Texas, beginning April 7, 2015. The San Antonio service complements Delta’s daily service from Los Angeles to Dallas, which launches Nov. 3, and the addition of a third daily flight between Los Angeles and Austin, Texas, beginning Nov. 2. All flights are operated by Delta Connection carrier Compass Airlines.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit news.delta.com.
With the addition of San Antonio and Dallas service, Delta customers will have access to nine daily departures to three destinations between Los Angeles and Texas, including:

  • Four daily flights to Dallas/Fort Worth International Airport
  • Three daily flights to Austin-Bergstrom International Airport
  • Two daily flights to San Antonio International Airport

For Texas customers, the new service also will provide more options when connecting to destinations in Delta’s trans-Pacific portfolio from Los Angeles. This includes service to Tokyo Haneda, Tokyo Narita, and Sydney, as well as partner-operated service to Brisbane Australia, Guangzhou China, Shanghai, and Taipei.

“For more than a year, we have grown our Los Angeles network into one of the largest operations at LAX and given our customers, particularly those in the entertainment, production, automotive and growing tech startup communities — nonstop options to destinations throughout the US,” said Ranjan Goswami, Delta&cute;s staff vice president Global Sales, West Region. “The addition of Dallas and San Antonio marks the next big intra-West milestone for Los Angeles as we continue building this key market and West Coast network for our customers.”

In the last year, Delta has significantly expanded its network from LAX, adding service to Austin; Boise, Idaho; and San Salvador, El Salvador; increasing the number of flights from destinations it already serves; and expanding to year-round service in Boston. Delta will also launch service from LA to Monterrey, Mexico, in November. Last fall, Delta expanded its service from Los Angeles to San Francisco with the launch of its hourly, nonstop Delta Shuttle product. In October, Delta will launch international service from LAX to London-Heathrow as part of its joint venture partnership with Virgin Atlantic Airways. Service to Austin, Boise, Monterrey and San Francisco is operated by Delta Connection carriers Compass Airlines and SkyWest Airlines.

Delta has also made significant enhancements to its Los Angeles service both on the ground and in the air in the past few years. Travelers through Los Angeles will enjoy the benefits of the $229 million expansion and enhancement of Terminal 5 at LAX. The current project will double the size of the ticketing lobby and screening checkpoints and open an exclusive Sky Priority lobby and checkpoint. It also will include renovations to the Delta Sky Club and new baggage carousels. The project is scheduled to take place in several phases, with the west lobby to be completed in November.

Delta Expands Flights to Punta Cana

Delta Air Lines will expand its service to Punta Cana in the Dominican Republic during the high demand season, including flights from Atlanta, Cincinnati, Detroit, Minneapolis/St. Paul and New York-JFK.

Flights will be operated using Airbus A320 and Airbus A319 aircraft and will complement existing Delta service to this luxury Caribbean destination.

Delta Expands Flights to Costa Rica

Delta Air Lines will bring back its nonstop seasonal service connecting Liberia, Costa Rica with Los Angeles and the airline’s hubs in Minneapolis/St. Paul and New York-JFK. Additionally, seasonal service between San Jose and Minneapolis/St. Paul will be reinstated.

Delta continues its expansion in Costa Rica, operating 40 weekly services during the peakseason and connecting the cities of San Jose and Liberia with key destinations in the United States.

Changes for Delta and Airline Partners

Delta Launches Mobile Passport Pilot Program in Atlanta

Delta is partnering with Airports Council International-North America, U.S. Customs and Border Protection and Airside Mobile to launch a pilot program in Atlanta this month called Mobile Passport.

Delta Launches Mobile Passport Pilot Program

Travel News for Delta Airlines, Southwest and US Airways

Travel News: Delta Airlines Launches Mobile Passport Pilot Program.

Mobile Passport is an application that expedites the entry process for U.S. and Canadian citizens by providing an automated process through CBP’s primary inspection area. The app enables customers equipped with a smart phone or tablet, to upload a self-photo and submit their Customs declaration form and passport information prior to inspection.

The app is currently available for download in Apple’s iTunes App Store and will be available in the Google play App Store later this fall. More

Delta Shuttle to Boston Departs from LaGuardia’s Terminal C Beginning Nov. 2

As previously announced, Delta will move New York operations of its Delta Shuttle between Boston-Logan International Airport and New York’s LaGuardia Airport from the Marine Air Terminal to Terminal C beginning November 2, 2014.

Boston Shuttle customers will enjoy new departure and arrival facilities at LaGuardia in Terminal C as well as upgraded service to Boeing 717 aircraft. The move is part of Delta’s strategy of adding bigger aircraft on more routes.

Air France Opens Upgraded La Premiere Lounge at Paris-CDG

On September 24, 2014, Air France reopened the refurbished La Première lounge at Paris-CDG with new lighting, new seating and an updated look reflecting the new La Première suites being introduced across the Boeing 777-300 fleet.

The lounge includes a spa and full service restaurant and was voted best First Class lounge in the world by Skytrax in July.

KLM Launches Amsterdam Schiphol Navigation Service

A new airport navigation function has been added to the KLM app for passengers transferring at Amsterdam Schiphol.

When arriving passengers with the KLM app on their smart phones have switched on Bluetooth and connected to the internet, they receive a notification asking them if they need help to find their next gate.

KLM is the first airline to use beacon technology to provide this indoor navigation service.

Alitalia Reminds Customers of Winter 2014-2015 Re-protection Guidelines

Alitalia issued its re-protection policy related to select winter 2014-2015 cancelled flights due to operational reasons. Passengers booked and holding a ticket issued on cancelled flights beginning October 1, 2014, through the end of the Winter 2014-2015 season will benefit from the repro policy.

Complete details regarding Alitalia’s policy for re-booking, re-routing, refunds, MilleMiglia award tickets, and ticket reissues can be found on Alitalia’s Agency website.