WIFI Upgrades, Airline Fees, Electronics, In Flight Study

Delta flatbed in business class.

Upgrading Inflight wifi

Inflight wifi junkies know that when a lot of their fellow passengers are online, service speed plummets. Some research indicates just having 10% of passengers online can hurt internet speeds. But airlines are moving from air-to-ground to satellite technology to improve the inflight experience.

Southwest Airlines has quietly installed satellite-based wifi on more than 400 of its aircraft—about 75% of its fleet—and is adding movies and on-demand TV shows. Jet Blue Airways has begun the installation and certification process for its satellite wifi this month. And United Airlines has started offering satellite-based wifi on some of its international wide-body aircraft.

It is also offering it on two aircraft flying domestic routes and is charging more for the satellite service. United offers wifi on about 20 of its aircraft now and expects most of its fleet to have satellite wifi by 2015.
(Source: press releases and industry interviews)

Southwest Introduces Early Boarding Option

Southwest Airlines has introduced a fourth way for passengers to improve their boarding position with its new $40 early boarding option.

Southwest does not assign seats but boards its passengers by groups—A, B and C. However, Business Select passengers always have the coveted A1-15 boarding slots. Now, when those are available, ticket agents can sell them for $40 to other travelers, 45 minutes before the flight departs.

Southwest passengers have other ways of getting a better chance at getting the seat they want. For $10, they can buy EarlyBird boarding, which automatically checks passengers in 36 hours before departure, 12 hours before general boarding becomes available. The earlier you check in, the better your boarding position, so travelers can also move up in the boarding line by checking 23 hours and 59 minutes before their departure.
(Source: interviews)

Changing Airline Fees

Having trouble keeping up with all the different fees airlines charge? Well, it’s not surprising, given the fact that airlines changed those fees more than 50 times last year, according to Travel Nerd, which developed an airline fee comparison and shopping tool.

More than half of the fee changes were for baggage, but a significant number of fee changes were for services such as selecting seats, priority boarding or changing tickets. It found that ultra-low-cost carriers Spirit Airlines and Allegiant Air accounted for 18 of the fee changes.
(Source: Travel Nerd)

FAA Studies Use of Portable Electronics In Flight

The Federal Aviation Administration is studying the use of portable electronics in flight, considering whether or not to let passengers keep their devices on during takeoff and landing.

The question is whether or not electromagnetic interference from devices poses a safety threat to aircraft navigation or communication systems. There are other concerns—such as whether handhelds could become projectiles during an aborted landing.

The group is not looking at cell phone use because that falls under the authority of the Federal Communications Commission.
(Source: FAA press release)

Third Quarter Domestic Airfares Up 1.8%

Third quarter domestic airfares were up 1.8% over a year earlier according to the Department of Transportation’s latest figures. Not adjusted for inflation, the $367 third-quarter fare is the fifth highest since the DOT started tracking fares in 1995.

However, third-quarter 2012 fares were $243 in 1995 dollars, down 18.1% from the average fare of $297 in 2000, the inflation-adjusted high for any third quarter.
(Source: DOT)

Airline Industry News: Delta baggage policy & Southwest Fees

January 2013
Travel News for Delta Airlines, Southwest and US Airways

Skipping to the Front of the Line

JetBlue Airways is testing a new ancillary service a $10 fee to use expedited security lanes at select airports. For $10, passengers can buy an Even More Speed option that lets them use expedited security lanes usually reserved for elite frequent flyer club members and first and business class ticket holders.

Even More Speed was originally part of Even More Space for seats with extra legroom, but JetBlue has now made the service a stand-alone option. There are other expedited security programs, including the Transportation Security Administration´s Pre Check program, a trusted traveler program whose members are pre-vetted and can not only go through an expedited security line but also go through an expedited security process. (Source: industry interviews.)

Southwest Institutes No Show Fee

Southwest Airlines, which does not charge a penalty to change a flight, will introduce a no-show fee on its least expensive tickets at some point this year. Passengers who book the cheapest fare and fail to show up for the flight will be charged a fee.

To avoid the fee, passengers just have to notify Southwest that they will not be on the flight. The fee applies only to Southwest´s cheapest fares; passengers buying more expensive tickets don´t have to tell the airline they won’t be on the flight.

Southwest is unique in that its travelers can book a flight, pay for it, not use the ticket and have a year to apply what they paid for that ticket to another purchase, with having to pay a penalty. The new fee is essentially saying "Give us the courtesy of letting us know," said a Southwest spokesman. (Source: interviews).

Airlines Still Profitable in Q3 2012

Major airlines still showed a profit for the third quarter of 2012 according to the latest Department of Transportation figures.

The largest scheduled passenger carriers showed a 6.4% profit margin, down from 6.8% from the same quarter a year earlier. The DOT said that the largest 10 airlines have achieved an operating profit margin as a group in each of the last six quarters. The DOT also reported that all U.S. passenger airlines collected $924 million in baggage fees and $652 million from reservation change fees in the third quarter.

Airlines do not break out the fees they collect for other ancillary fees, such as revenue from sating assignments and sales of food, beverages and entertainment, for the DOT. (Source: DOT press release).

American and US Airways Lay Groundwork for Pilot Deal

American Airlines and US Airways said that they have completed discussions with the unions representing American and US Airways pilots. The talks were to create a framework for employment of pilots as well as prepare for the possibility of integrating the pilots working for the two airlines, should American and US Airways merge.

The two pilot unions created a memorandum of understanding designed to help determine whether or not the two carriers should merge. (Source: American, US Airways’ press release).

Delta Delays New Baggage Policy

Delta Air Lines, which had planned on implementing a new baggage policy on single or conjuncted tickets, checking bags only between the origin and destination points indicated on that ticket, is delaying the new policy.

This is for instances in which travelers have separate tickets for a trip. Previously, Delta and most other carriers in this circumstance would check
through the bags to the final destination, but Delta´s new policy would end that convenience and require customers to claim and the recheck the bag after flying the first leg. (Source: Global Business Travel Association press release.)

Air Travel News, Expected growth, Airline apps, Airline Lobby

December 2012

Air Travel Expected to Grow 5% Per Year for the Next 20 Years
Despite rampant press coverage of the fiscal cliff and campaign rhetoric of a struggling economy, air travel just keeps on growing.

Boeing’s Current Market Outlook 2012, a long-term forecast of air traffic volume and airplane demand, finds air travel to be “remarkably resilient.” It said that 2011 air traffic was 6% greater than 2010, and it expects this trend to continue for the next 20 years, with world passenger travel increasing 5% annually every year.

The report noted that airlines are managing aircraft more strategically to boost yields and cover higher fuel costs. It said that airlines are matching their capacity to seasonal demand, keeping passenger load factors at historic highs. This growth forecast comes despite the fact that global economic growth is expected to be below its long-term average well into 2013.

Separately, the International Air Travel Association issued its own forecast that projected air passenger numbers will increase 5.3% annually for the next four years. (Source: Boeing, IATA).

Most Stressful Airports
Business travelers named what they consider the most stressful airports in a new survey by Concur, the online travel and expense Management Company.

At the top of the list: Chicago´s O´Hare International, followed by Los Angeles International and JFK. More than half of respondents, 56%, said the long distances separating gates and terminals were O´Hare´s biggest problem. JFK had the longest lines according to 49%.

Common problems that travelers said plague many airports are confusing signs 28%, poor service by staff 28% and too few or overcrowded bathrooms by 19%. Other complaints: poor Wifi 18% and not enough electrical outlets 18%. The most hassle-free airports were Dallas Fort Worth, thanks to its clear signs 42%, good Wi Fi and a good selection of dining options 41%. (Source: Concur press release).

Airline Apps Most Popular Mobile Tool for Business Travelers
Nearly 90% of business travelers use mobile apps and 62% of them use them on every trip, according to a study released by Concur, the travel and expense management company.

Airline apps top the list of most used 44% followed by map apps 41% and hotel apps 30%. Just 43% of business travelers use business expense mobile apps, even though nearly 80% call expense reporting as a major pain.

Nearly a quarter, 22%, uses five or more business travel related apps during their trips. Most of the business travelers –89%--said that mobile apps improve their travel experience. (Source: Concur press release).

Airlines Start Lobbying for National Airline Policy
Airlines for America, the airline trade association, has begun lobbying Congress and the American public for a national air policy. A4A says that U.S. carriers play an integral role in the U.S. economy but are hindered by high tax rates that exceed those levied on tobacco and alcohol, products that are highly taxed in order to have consumers use them less. In addition, airlines say they have to wrestle with a regulatory burden that is expensive.

Airlines are also lobbying for improvements to the national air traffic control system and for a national energy policy to help stabilize volatile fuel prices.

The A4A national air policy campaign also calls for helping U.S. carriers to compete with foreign carriers that don’t have the tax and regulatory burdens U.S. carriers have. A4A announced the campaign in Washington and has set up a consumer website, NationalAirlinePolicy.com, and Facebook page. (Source: A4A)

Travel news Airlines report profits from charging fees like wifi

Delta flatbed in business class.

Major U.S. Airlines Report Second Quarter Profit
The largest U.S. airlines reported a 6% profit margin in the second quarter, according to the latest figures from the Department of Transportation, up from 5.3% a year earlier. These nine airlines carried 80% of U.S. airlines& passengers.

Helping them hit those numbers: baggage fees. The nine airlines—Southwest Airlines, Delta Air Lines, United Airlines, American Airlines, US Airways, ExpressJet, JetBlue, Skywest and Alaska Airlines--collected a total of $931 million in baggage fees and another $661 million in change fees. Fees from other services that airlines charge you for—seat assignments, premium seating, entertainment and other services--are not included in these figures. (Source: DOT press release).

Consumers Want to Comparison Shop Airline Fees
Consumers want to be able to comparison shop the fees airlines charge for luggage, seat assignments and other services or amenities, many of which were once included in the price of an airline ticket.

94% of travelers who recently booked travel online said that "all airline fee information should be available to travel agents and online travel websites," according to the market research firm Harris Interactive.

The DOT requires airlines to display those fees on their own website, but the only way to comparison shop is to go from one website to another, although some online travel agencies and airfare comparison sites carry listings of the fees each airline charges for these services.

Harris said that 31% of travelers who booked travel on an online site agreed with the statement that they "paid for fees that were not fully disclosed when I initially purchased my ticket for my flight this summer."

The DOT is looking at a rule making to address this matter. However, three major airlines, Delta Airlines, United Airlines and US Airways, are close to making their premium seats available in GDSs, an indicator that comparison-shopping for these fees is on the horizon. (Source: Interactive Travel Services Association, industry interviews).

Airlines Keep Adapting to Changing Environment
Airlines are getting faster at adapting to geo-political and economic trends that continually buffet them—specifically high oil prices and a lingering recession.

A recent DOT Inspector General report said that airlines are adapting by charging fees for services once included in the price of a ticket or designing new products and charging for them.

They&re also cutting back on flights to keep flights fuller. And they&re undergoing rapid consolidation—five airlines now serve the bulk of the U.S. market, down from ten five years ago.

Some of this means good news for consumers, according to the IG report: fewer delays and cancellations. But there&s also bad news: less service at some hub airports and on routes of 500 miles or less. However, the report praised airlines& ability to adapt, since aviation plays an essential role in the economy. (Source: IG report).

31% of Domestic Flights Offer Wifi
31% of domestic flights in the U.S. offer wifi, according to the website Routehappy, a flight search site with a strong focus on the kind of experience airlines offer.

Delta Airlines leads the pack, offering wifi to nearly half of that customer base, or 16% of all domestic flights in the U.S.

The next closest is Southwest, whose wifi equipped flights account for 5% of domestic flights. American Airlines and AirTran Airways& wifi equipped flights account for 3% each and Alaska Airlines& service accounts for 2%.

Virgin America, US Airways, Frontier Airlines and United Airlines& flights with Wifi represent 1% of domestic flights each. AirTran and Virgin America have wifi on 100% of their flights, Delta on 65%, Alaska on 45% and Southwest on 37%. JetBlue Airways will add wifi early next year. (Source: Routehappy)

Speed Up Airport Screening, Mix Business with Pleasure

Amelia Island Boardroom

Loews Partners With DHS to Speed Airport Screening
Loews Hotels & Resorts is partnering with the Department of Homeland Security to help promote DHS’s Global Entry program, whose members skip the U.S. Customs line when entering the country and go through a kiosk. Loews will cover the $100 application fee for Global Entry for platinum members of its YouFirst loyalty program.

The DHS is recruiting other travel companies for similar partnerships. To qualify for Global Entry, travelers must do an in-person interview with Customs and Border Protection, undergo a background check and submit their fingerprints. Global Entry members automatically qualify for the Transportation Security Administration’s PreCheck program, whose members can go through a separate and faster security line and separate screening machines when boarding domestic flights.

They don’t have to remove their shoes or take their laptops out of their bags. Airlines can recommend some members of their frequent flyer programs for PreCheck; the drawback to this is that you can only go through PreCheck when flying that airline. If you belong to one airline frequent flyer program but are flying another airline, it’s back into line for you. (Source, Loews press releases, DHS interviews).

Mixing Business With Pleasure
Over half of U.S business travelers 52% have invited family along on business trips, according to research by the Wyndham Hotel Group.

Americans come in second to the Chinese 67% of them have brought a family member along. Least likely to bring along a family member: British travelers, who do so just 33% of the time. U.S. and Canadian travelers see these trips as a way to explore a new destination, according to the study, while Chinese view it as a way to enjoy higher-end hotels. (Source: Wyndham press release).

Spotlight On…
    Travel Taxes

Inhospitality taxes can increase the taxes visitors pay by 57% over the general sales tax, according to the Global Business Travel Association Foundation’s fifth annual study of car, hotel and meal taxes.

These taxes often fund local projects unrelated to tourism and business travel, according to the study, which rates the top 50 travel markets in two ways. The first is total tax burden—combining general sales tax and discriminatory travel taxes. The second is the discriminatory tax burden, looking only at discriminatory travel taxes.

  • Least burdensome in total taxes: Fort Lauderdale at $22.50 per day’
  • Most burdensome in total taxes: Chicago at $40 per day
  • Lowest discriminatory travel tax: Burbank, Calif., at $1.81 per day
  • Most burdensome discriminatory travel tax: Portland, Ore., at $22.45 per day
  • “Overly burdensome taxes on visitors can often do more harm than good , especially when those taxes unfairly target visitors,” said Joseph Bates, vice president of research for the Foundation. (Source: GBTA).

Airline merger International air traffic and Handhelds in the air

Delta Airlines

American Merger Talks Heat Up
US Airways, which has is pursuing a reluctant American Airlines, has signed a nondisclosure agreement with American’s parent company, AMR, according to a memo US Airways’ CEO Doug Parker sent to employees.

The two airlines have agreed to exchange confidential information to work in good faith on evaluating a potential combination. Parker said that the NDA means only that the airlines have agreed to talk about the possibility of merging. AMR’s CEO Tom Horton initially resisted the idea of a merger.

AMR has also signed an NDA with British Airways, Alaska Airlines, Frontier Airlines, Jet Blue Airways and Virgin America. (Source: press reports).

International Air Traffic Continues to Grow at a Slower Pace
Global air traffic grew 3.4% in July 2012 over a year earlier, down from a growth rate of 6.3% in June and 6.5% for the first half of the year, according to the International Air Traffic Association.

It blamed the slowdown on a recent fall in business confidence in many economies. Airlines are responding to slower growth by holding capacity, which means planes are flying full—and profitably. Traffic is growing, but at a slower pace, said Tony Tyler, IATA’s director general and CEO. And he said that, combined with rising fuel prices, means a tough second half of the year. (Source: IATA press release).

FAA to Study Use of Handhelds on Planes
The Federal Aviation Administration FAA has created a committee to study the use of portable electronic devices on planes. Right now, the FAA leaves the decision of how passengers can use handhelds in flight up to airlines.

The FAA committee will be made up of representatives of aircraft manufacturers, mobile technology providers, airlines, including flight attendants and pilots, as well as airline passenger organizations. Passengers are increasingly interested in staying connected while in flight. This is an effort to learn if there are ways for more electronic devices to be used without interfering with the radio frequencies pilots use.

The group will look at a variety of issues, including how to test for safety. The group is not looking at whether or not to allow cell phone use while in flight. (Source: FAA press release).

Delta to Reduce Mileage Rewards for Some Unpublished Fares
Delta Air Lines is reducing mileage passengers can earn when they buy certain unpublished fares. These include group fares, consolidator fares, tour or group package fares and student fares.

Travelers flying using negotiated corporate, governments and sports fares will continue to get full mileage credit. Other airlines also limit or provide no mileage awards for some unpublished fares. (Source: news reports).

TSA Expands Pre Program to Phoenix Sky Harbor
The Transportation Security Administration has introduced its Pre program at the Phoenix Sky Harbor Airport, with US Airways as its partner.

Participants who are from certain airline frequent flyer programs or who participate in the U.S. Customs and Border Protection’s Trusted Traveler program provide biometric information about themselves and qualify for expedited screening.

The Pre is now available in 22 airports with partner carriers US Airways, Alaska Airlines, American Airlines, Delta Air Lines and United Airlines. (Source: TSA press release).

Airlines news wifi aviation bio fuels & performance

Atlanta Arport Clock tower

Airlines’ On-time Performance is Best in Two Years
U.S. airlines reported their best on time performance in two years in April, according to the Department of Transportation’s latest figures.

Just over 86% of flights arrived within 15 minutes of their scheduled arrival time, the best since November 2009. And, airlines are getting better at keeping track of your bags. April’s mishandled baggage report was down to 2.63 reports per 1,000 passengers from 3.3 in April 2011 and 3.09 in March 2012. Airlines also reported no tarmac delays of more than three hours on domestic flights or more than four hours on international flights. (Source: DOT press release).

U.S. Air Passenger Traffic Up Slightly
The number of passengers U.S. airlines carry continues to increase, according to the latest statistics from the Department of Transportation.

The first three months of 2012 continued the growth trend of 2011, when system and domestic load factors hit an all-time high. U.S. airlines carried 2.8% more passengers in the first quarter of 2012 than in the first quarter of 2011. That meant that overall, passenger numbers were up 1.4%. The March 2012 passenger total was 3.6% above March 2010. Delta Air Lines carried the most total passengers.

Southwest Airlines carried more domestic passengers. United Airlines, which merged with Continental Airlines, carried the most international passengers. (Source: DOT press release).

U.S. Air Capacity Dips
Airlines might be carrying more passengers, but they’re flying fewer seats as U.S. carriers continue to trim capacity. In March, domestic capacity decreased by .6%t and capacity system wide was down .3%.

This is an ongoing trend; in late June both Delta Air Liens and United Airlines reduced their total seats by about 1 percent, anticipating slackening demand after Labor Day. (Source: DOT press release, news reports).

Delta to Offer In-flight WiFi on Its International Fleet
Delta Air Lines, the airline that has more planes equipped with WiFi than any other domestically, said that it will start offering in in-flight Internet service on its long-haul international fleet in early 2013.

Once it completes installing WiFi on all of its international aircraft in 2015, it will have more than 1,000 planes with WiFi. Lufthansa now offers WiFi on some transatlantic flights; Virgin Atlantic is introducing it later this year. (Source: Delta, Lufthansa press releases, news reports).

Aviation Continues to Work on Bio fuel Development
KLM flew the longest commercial bio fuel flight ever to the Rio+20 sustainable development conference in Rio de Janeiro late last month. It’s part of an ongoing aviation industry effort to develop use of bio fuel.

Lufthansa just wound up a six-month trial in which it used a 50-50 blend of bio fuel and regular fuel on its planes. Air New Zealand has flown bio fuel test flights and is working on developing bio fuel production in New Zealand.

British Airways said it plans to use a fuel derived from waste by 2015, while Virgin Atlantic said it will use fuel derived from waste gases by 2014, cutting its carbon footprint by 50 percent.

European carriers, bio fuel producers and the EU commission last year signed a pact to produce 2 million tons of bio fuel by 2020. In the U.S.A., United Airlines, Boeing, Honeywell’s UOP, the Chicago Department of Aviation and the Clean Energy Trust have formed the Midwest Aviation Sustainable Bio fuels initiative. Its goal: to promote bio fuel development in a 12-state region. (Source: press releases)

Travel News: Airline Outlook Seats and Phone service

Delta Airlines

Passenger Numbers Up Internationally
Despite the gloomy financial outlook, more people are flying, according to the International Air Transport Association’s latest figures. Passenger demand rose globally 6.1% in April over April 2011, which is higher than the 20 year average.

Load factors are up, too, since airlines especially U.S. carriers are managing capacity so well. International travel was up the most 7.4 percent. North American carriers saw only a slight increase 1.6 percent, down from a 5.3% increase in March. European air carriers saw a 5.9% growth in passenger demand, which was down from 8.7% in March. The Asia-Pacific region and Middle East Also saw strong growth. (Source: IATA.)

Airline Profits Tighten
Airlines are getting better at managing capacity and demand, but it’s still tight financially for them. The nation’s ten biggest airlines reported a 1.5% profit margin for the fourth quarter, down 3.2% from a year earlier, according to the Department of Transportation.

Large airlines as a group have reported an operating profit margin in each in the last three quarters. American Airlines, which is the last airline to restructure under bankruptcy, reported a loss, as did United Airlines, which is in the process of merging with Continental Airlines. (Source: DOT)

Paying More for Seats
It could get tougher to avoid getting stuck in that middle seat without paying an extra fee. Some airlines charge you for the ability to pick your own seat. But some of the larger carriers are increasing the number of seats that they’re holding for premium fliers.

This means that on some airlines, you can pay for a seat for more legroom, but you can also pay to get a window or aisle seat or a seat closer to the front of the plane. Airlines are also introducing a new economy class, one that is a little cheaper but gives you even less flexibility when it comes to changing our flight or choosing seats.

Delta Air Lines is doing this on some routes where it competes with the ultra low-cost carrier Spirit Air. (Source: News reports).

Mixed Response to Inflight Phone Service
A survey by flight comparison site Skyscanner finds that most airline passengers oppose in-flight phone calls, with 86 percent saying it would be annoying.

The survey results followed reports that Virgin Atlantic will offer inflight phone service on A330s flying between New York and London. The service is pricey--$1.60 per minute—and it will only work with certain tpes of phones. No talking on take-off, landing or within 250 miles of the U.S. So much for one of the last sanctuaries from being forced to listen to others’ cell phone conversations. (Source: Skyscanner)

More Long-Haul Service Offered From Washington Reagan
You’ll soon be able to fly transcontinental flights from Washington Reagan International Airport thanks to legislation that authorized new beyond-perimeter slot exemptions allowing some carriers to fly beyond what had been a 1,250-mile route limit out of Washington Reagan.

  • Alaska Airlines will fly to Portland, Ore.
  • JetBlue Airways to San Juan, P.R.
  • Southwest Airlines to Austin, Texas,
  • Virgin America to San Francisco.

(Source: DOT)

Atlanta Airport International Terminal Tutorial

Opening day is May 16. For more information, please visit The Website.

Have questions about the International Terminal? We’ll have no fear! This is the basic orientation video produced by the Airport to train hundreds of airport, airline, federal and concessions employees about the general use and operation of the Maynard H. Jackson Jr. International Terminal.

Atlanta Airport International Terminal

Atlanta Airport

Hartsfield Jackson Atlanta Airport is opening a new front door to the world! The International Terminal will welcome millions of world travelers for decades to come when it opens in spring 2012.

The international terminal and its new concourse will connect with Concourse E to create a 40 gate international air travel complex. This cutting-edge facility will be the new global gateway through which travelers from throughout the world will connect with more than 150 U.S. cities.

For those traveling from the United States, the international terminal will be the gateway to nearly 80 destinations in more than 50 countries.

  • The international terminal will open in spring 2012. A date for the opening will be set and announced in early 2012.
  • The international terminal eliminates the baggage recheck. Atlanta bound passengers will go through customs inspection, collect checked baggage and leave the international terminal.
  • The international terminal has an entrance separate from the domestic terminal. The international terminal entrance is accessible from Interstate 75 at Exit 239.
  • If your airline cannot check you in at the domestic terminal, you can take a complimentary shuttle service to the international terminal. Shuttles are available at the ground transportation center at the west end of the domestic terminal.
  • All carriers operating international routes at Hartsfield-Jackson will use the new facility.
  • Arriving international passengers will exit to the lower-level roadway at the international terminal. Roadway signs will direct motorists to the arrivals level.
  • Passengers traveling outside the United States should check in at the international terminal. Passengers whose ultimate destination is outside the United States but whose flight out of Atlanta is bound for a domestic airport should check in at the domestic terminal.


  • 1.2 million-square-foot terminal and concourse facility
  • 12 gates on a new concourse, known as Concourse F
  • Separate levels for arrivals and departures
  • Eight security checkpoint lanes for international departing passengers
  • Five security recheck lanes for domestic connecting passengers
  • New U.S. Customs and Border Protection facility
  • Two parking structures with more than 3,500 parking spaces

For Business Travelers

  • The international terminal is accessible from Interstate 75, Exit 239.
  • Passengers traveling on nonstop international flights from Atlanta will check in at the international terminal. Passengers traveling abroad via another U.S. city will check in at the domestic terminal.
  • Atlanta-bound international passengers who arrive on Concourse E or the new Concourse F will pick up luggage at the international terminal´s baggage claim area.
  • A shuttle service will connect the international terminal with the domestic terminal, domestic parking facilities and MARTA train service to downtown. Another shuttle will provide direct service between the international terminal and the rental car center.