We became clients of Amy's 5 years ago. She is always willing to help and takes as many insane questions (and I have lots) as I can email her! We are experienced cruises and know most everything, but Amy takes the time to go over everything step by step, and never makes us feel bad about going over it again! She works with are schedules and sometime stays late to accommodate us! We left a previous Travel Agent as the agent was never around and always too busy or just did not want to help us, but since being with Amy that all changed! I can drive her nuts, but she is always there for us! Smiling and telling us how great the vacation will be, she is a true gem!
Shelby
Lancaster, PA
I can't say enough about how professional and dedicated Lori was in making sure our trip to Punta Cana was a success. Initially Lori helped us confirm a pre-pandemic Delta Vacation voucher was still good and could be used. Next she provided us with a detailed quote for the flights, hotel accommodations, travel insurance and transportation to and from the resort. Everything was laid out as we had requested.
Lori made sure we were aware of the deposit required and when the remaining balance needed to be paid. She sent out reminders when our flight schedule changed and that we needed to complete required travel documents to enter and leave the Dominican Republic prior to our departure.
Before our trip Lori sent out a message for us to "have a great time". When we returned, she sent a "welcome back" message. It was reassuring to know during this entire period we had someone watching out for us to insure we had A Trip to Remember.
We'll be
JGM61
Sioux Falls, SD
Shannon is awesome! She is very responsive during the planning and preparation phase of vacation planning. She offers excellent suggestions for places to visit and things to do. In addition, after booking, she watches rates and reservations and has on occasion provided us with even better deals than when we originally book. My family and I have been working with Shannon now for many years and will continue to so because of her excellent customer service!
Ken & Lisa
East Earl, PA