What You Want From Your Hotel
You´re back on the road and checking into hotels—but they have to deliver the experience that you want, according to consulting company PwC U.S. and its Experience Radar 2012.
What´s most important to you: fixing things when they go wrong and room amenities. Style, decor, flexible cancellation policies and rewards for frequent stays are important, too, but resolving issues that arise is paramount, whether you’re a business traveler or a leisure traveler. And, expect hoteliers to pay attention to these findings the study also shows that 95% of guests talk about their hotel experiences, both good and bad. Hotels know you can be their brand ambassador.
If You’re Traveling More, You´re Not Alone
Americans intend to travel more this summer than last summer—and not just on vacation. The latest D.K. Shifflet & Associates quarterly travel intentions survey finds that fewer than 20% plan to travel less or spend less than they did last year.
Among those planning summer trips, both business and leisure travelers say they will travel more days and spend more money this year than they did last year. This bodes well for travel in general but particularly leisure travel, which has been growing steadily but still lags behind leisure travel, according to Cheryl Schutz, vice president of the company.
Management Travel Programs vs. UN-managed
Business Travelers in management travel programs are less successful on the road than those who are not managed at all or lightly managed, according to the new The Global Business Traveler Study 2012 released by the Global Business Travel Association.
The study found that travelers in management programs work hard to stay in budget and be compliant. But they do so at the price of their personal life and comfort and can be exhausted from the travel and in-transit hassles.
The study says more needs to be done to help these travelers plan and have travel choices that don´t overburden them. Among the study´s findings:
- 21% of U.S. business travelers are in management programs; a third are un-managed, with no guidelines; and 47% have guidelines but are only encouraged to use preferred providers or follow policy.
- U.S. road warriors work hard and more needs to be done to help them plan and reduce stress while they’re in transit.
- More needs to be done to make sure travelers have choices that don’t overburden them.
- Travelers need to be able to change their itineraries while traveling to avoid hassles.
Companies need to provide the technology, support and education to make business travelers more comfortable and productive so they can stay focused on business-critical goals says Rajeev Singh, president and COO of Concur, which sponsored the study.