Business travel news Hotels & Car rental performance

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More Than a Place to Sleep
You care about the quality of your hotel because it´s not just the place you lay your head at night but a workspace, according to a new Deloitte survey of business travelers. Roughly two-thirds of respondents agreed that they often work in their room (68%) and that they expect a lot more from a hotel than just a clean room and comfortable bed (65%).

Further, almost four out of five respondents felt that the high0seed internet (79%) and free parking (77%) were important amenities to them when staying a a hotel for business. (Source: Deloitte press release).

U.S. Hotels Projected to End Year With Rates an Occupancies Up
The U.S. hotel industry is projected to end 2010 with increases in two of the three key performance measurements, according to STR’s forecast update. STR projects 2010 occupancy will increase 5.3% to 57.4%; average daily rates are expected to end the year virtually flat with a .1% decrease to $97.92.

Supply is expected to grow 2.0% during 2010 and demand is projected to increase 7.4%. Mark Lomanno, president of STR, said that 2010 has been a better year than anyone expected in January. In 2011, StR is project increases in all three key performance metrics. Occupancy is expected to rise 1.6% to 58.3%; ADR should increase 3.9% to $101.73. (Source: STR press release).

Car Rental and Rail

Car Rental Customers Are Happier
Overall customer satisfaction with rental cars has returned to pre-recession levels after declining to lower levels during the past two years, according to the J.D. Power and Associates 2010 North America Rental Car Satisfaction Study. Each of the rental car companies included in the study has improved in2010, compared with 2009.

Car rental companies quickly improved operations as the market returned and that helped reverse the negative impact of budget cuts and deferred investments had during the downturn, according to Stuart Greif, vice president of J.D. Power´s travel practice. Enterprise ranked highest in customer satisfaction for the seventh year in a row, followed by National and then Hertz. (Source: J.D. Powers press release).

Southwest Airlines won the annual Zagat airline survey for having the best check-in, luggage policy, timeliness, value and website. Continental Airlines, JetBlue Airways, Virgin America and Singapore Airlines also were major winners.

The survey also asked travelers—who took an average of 17.4 flights in 2010-about their likes and dislikes. Eight thousand frequent travelers responded to the survey questionnaire, which was posted on Zagat´s website.

  • Forty-five percent said that they try to avoid flying airlines that charge fees for checking bags.
  • Forty-two percent said that their loyalty club status means that they don´t have to pay those fees.
  • When choosing a flight, direct route were most important (65%), price as a close second (55%)
  • Time of day and seat comfort were also important to travels.
Source: Zagat press release