Airline News

Business travel press releases for
airlines and airport travel from the travel industry.

Here is the latest airline news on the new rates and charges for baggage, wifi and other fees. These include the latest news releases on fares and new taxes that are being applied to the travel industry.

REAL ID Act Extensions from Homeland Security

Yesterday, the Department of Homeland Security granted an extension, of up to 1 year, to states not in compliance with the REAL ID Act. The states are: Louisiana, Minnesota, New Hampshire, New York and American Samoa.

Delta Adds Additional Security for Minor Travel

The Real ID Act increases travel security.

Homeland Security Gives States a Pass on Real IDs

Concerns that travelers from New York and three other states would need to use passports instead of driver’s licenses as airport ID have been postponed, at least temporarily.

With a 2016 deadline approaching and four states plus American Samoa still not in compliance with the new minimum standards of the federal Real ID system, the Department of Homeland Security yesterday issued them a one-year extension.

Without it, travelers from New York, Louisiana, Minnesota, New Hampshire, and American Samoa would not have been able to travel on an airplane or cruise ship with their state-issued driver’s licenses.

The Real ID system was created by an act of Congress, in keeping with recommendations from the 9/11 Commission, that set standards of the issuance of sources of identification, such as driver’s licenses. The last phase of its enforcement was supposed to kick in by 2016.

This extension guarantees that New Yorkers will be able to use their driver licenses or ID cards as they did before, a New York Department of Motor Vehicles spokesperson said in a statement.”DMV continues to work with DHS to ensure all New York State licenses and non-driver IDs remain acceptable for REAL ID purposes.”

New York

New York residents can head off future concerns by applying for an Enhanced Driver’s License that meets REAL ID standards. They are available now at DMV offices, for a $30 fee.

New Hampshire

New Hampshire was granted an extension by Homeland Security, “as a result of ongoing legislative efforts to bring the state into compliance,” the state’s House of Representatives said in a press release. Its House will vote on a bill in January to bring it into compliance.


Louisiana’s extension came earlier in the week and was announced by State Police Colonel Michael Edmonson and U.S. Senator David Vitter last Friday. Gov. Bobby Jindal has been unwilling to bring the state up-to-code with the REAL ID requirements because of the “extra layers of bureaucracy” it will require.


While Minnesota’s ID is already not sufficient to enter several federal buildings or nuclear power plants, the extension will still allow its residents on domestic flights and cruises without the need for a passport. Worries in Minnesota about the new requirements have come from private concerns over what the new act will do.

Rep. Peggy Scott and Sen. Warren Limmer have voiced their concerns that the new IDs will allow the federal government to keep track of a resident’s whereabouts, even though Homeland Security has denied that since the act was passed.

This story is from Travel Market Report.

Delta’s Operational Performance Commitment

Delta understands that today’s importance of time, so they have focused on making sure their corporate customers are able to keep their commitments and get to the meeting on time by delivering reliable operations and on time performance.

Delta Sky Deck

Delta's Sky Deck at the JFK Airport

The Sky Deck at Delta Sky Club at the new JFK Airport

Delta is number 1 for:

  • On time arrivals
  • The fewest cancellations
  • The fewest customer complaints among U.S. global airlines.

This level of operational excellence shows their dedication to getting corporate travelers where they need to go and when they need to be there.

To further demonstrate their commitment to operational excellence, Delta Air Lines has just announce the next big first for their business customers Operational Performance Commitment (OPC).

OPC compensates your company if Delta’s operational performance falls below both American Airlines and United Airlines in controllable delays and completion factor for a full calendar year.

Compensation is based on the number of controllable delays and cancellations your eligible travelers experience during the calendar year, and the final compensation amount is based on Corporate Sales Agreement (CSA) fulfillment rates.

The best part of OPC is that it provides partnership value beyond your CSA, so there are no additional documents to review or sign.

To learn more about OPC, please request more information. In the meantime, do not hesitate to reach out to us for details on how OPC can benefit your corporate travel plan.

Air Canada Updates their Carry on policy

Air Canada, starting on May 25, 2015 at Toronto-Pearson (YYZ) and expanding progressively to other airports throughout the month of June.

Air Canada

Air Canada

Air Canada is enforcing their carry on bag policy.

Air Canada will staff check-in and security checkpoints to quickly confirm and tag your carry on bags that meet Air Canada’s existing carry-on dimensions as approved. This will make it easier and safer to stow your personal items on board, may help reduce wait times at security, and will help avoid flight delays caused by larger bags being checked at the gate.

Air Canada’s carry-on requirements have not changed but the process has. It is extremely important for you to communicate this new procedural change to any of your travelers who will be travelling on Air Canada effective May 25, 2015 so that they are not inconvenienced by the time they arrive at the gate with their carry on.

Please allow extra time for check in!

Air Canada Carry On Size Rules

  1. Standard article: 9”x 15.5”x 21.5”
  2. Personal article: 6”x 13”x 17”

If Your Carry on bag Is Not Approved

If a piece of your carry-on baggage needs to be checked, AC will be happy to help with that at check in.

If you get to security and need to check a bag that exceeds allowable size limits, not to worry. AC will give you a special card that will get you quickly back to a check-in agent, and then on to your departure gate.

As a reminder, Air Canada policy allows for two pieces of carry–on, one standard and one personal article:

All the airlines will be stricly inforcing their carry on rules.
See all the rules here.

Delta’s new Flights & Starbucks in Flights

Delta In Flight Serves Starbucks Coffee

Delta begins brewing Starbucks coffee on board all of its flights around the world. Starbucks Coffee The move continues Delta's effort to partner with high-quality, like-minded brands in an effort to enhance the overall traveling experience for customers.

Delta will serve Pike Place Roast and VIA Ready Brew Italian Roast decaf in recyclable co-branded cups.

With the expanded partnership with Starbucks, Delta and Delta Connection partners will serve Starbucks coffee on more than 5,000 flights per day.

Delta Opens Exclusive Arrivals Lounge at London-Heathrow

The Arrivals Lounge offers a number of amenities tailored to suit customers arriving in London from overnight flights. Customers are invited to freshen up in one of eleven private showers featuring amenities by New York's Malin+Goetz and take advantage of on-site butler services including clothes press and shoe shine.

Meanwhile, multiple breakfast offerings are available including Starbucks Coffee, lighter fare such as fresh fruit, pastries, yogurt and cereals and prepared to order a la carte items. Wifi is available throughout the Arrivals Lounge, plus a business center and a selection of the day's newspapers. Staff are also on hand to assist with any future Delta travel plans.

"The Arrivals Lounge is a unique offering in the Delta portfolio and re-affirms the importance we place on London Heathrow," said Perry Cantarutti, senior vice president, Europe, Middle East and Africa. "This new arrivals facility, when combined with multiple premium departure areas, Delta Sky Clubs and shower facilities offered throughout the Delta system, reinforces our commitment to London and the premium traveler."

BusinessElite customers also have private car access to the Virgin Atlantic Upper Class Wing on departure at Terminal 3, which enables them to go from car to Clubhouse in less than 10 minutes. The pre-booked service allows passengers to use the Private Security Channel, beating the queues and leaving more time prior to boarding.

Delta to Fly Boeing B717 on West Coast Shuttle

Delta Air Lines will introduce Boeing 717 aircraft on eight of the 15 daily flights between Los Angeles International and San Francisco International airports in June, offering 40 percent more seats on its hourly nonstop Delta Shuttle.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit "Our Delta Shuttle on the West Coast is designed to connect Silicon Beach to Silicon Valley and make doing business between Los Angeles and San Francisco easier, more enjoyable and more productive," said Ranjan Goswami, Delta's vice president of Sales – West. "As we continue to grow in Los Angeles, upgrading to fuel-efficient 717s on a majority of our daily Shuttle flights is a logical next step in strengthening our position in this important market."

Delta launched its hourly nonstop Delta Shuttle product from Los Angeles to San Francisco in September 2013, adding a California perspective to its long relied-upon New York-based Shuttle.

The mainline 717s seat 110 passengers and offer access to power from every seat. The remaining seven daily West Coast Shuttle flights will continue to be operated by Delta Connection partner Compass Airlines using 76-seat Embraer E175 aircraft.

All Shuttle flights offer access to First Class and Economy Comfort seating and feature wifi service, as does nearly every domestic Delta flight out of Los Angeles.

In December, Delta introduced regional craft beers to bring local options to customers on domestic flights. Delta's West Coast Shuttle features beers from Lagunitas Brewing Company (Petaluma, Calif.) and Stone Brewing Company (Escondido, Calif.). Customers flying the Delta Shuttle between Los Angeles and San Francisco also enjoy:

  • Check-in as close as 30 minutes prior to departure
  • Dedicated check-in counters exclusively for Shuttle customers
  • Gates located near security
  • Complimentary newspapers
  • Complimentary onboard snacks provided by Luvo, a California-based lifestyle food brand, offering great-tasting, good-for-you food
  • Complimentary beverages in-flight, including craft beer and wine in all classes of service

The 717 upgrade on the West Coast Shuttle is the latest in a series of investments in Los Angeles by the airline. Last month, Delta announced plans to begin daily nonstop service to Shanghai in July. Pending foreign government approval, seasonal service from Los Angeles to Managua, Nicaragua, will also begin this summer.

These new routes build on Delta's expansion of international and domestic service from Los Angeles in recent months, including London-Heathrow in October; Dallas and Austin, Texas in November; and Vancouver, Canada in December.

New York Celebrates Japan Week

Japan Week is a promotional tourism event organized by Japan National Tourism Organization that will be held in Grand Central Terminal February 18-20, 2015.

Delta Offers Daily Service between JFK and Tokyo

Delta will be an exhibitor at the event to promote its convenient daily nonstop service to Tokyo-Narita. The service is operated using Boeing 777 aircraft. As on all of Delta's trans-Pacific flights, the Tokyo – Narita service from New York – JFK features full-flat bed seats in BusinessElite – each with direct aisle access.

Delta's BusinessElite service includes a five-course gourmet meal, paired with a wine menu curated by Master Sommelier Andrea Robinson. The in-flight experience is completed with Westin Heavenly In-Flight bedding, which includes exclusively designed pillows and comforters, as well as Tumi amenity kits with products from Malin+Goetz.

The flights also feature Economy Comfort seating and in-flight on demand entertainment in every seat throughout the aircraft, including an extensive library of movies, TV shows, music and games.

Delta’s New York to Iceland Service Returns

Delta Air Lines will once again be offering nonstop daily flights between Reykjavik’s Keflavik International Airport and New York John F. Kennedy International Airport for the 2015 summer season.

Starting May 2, the U.S. airline has scheduled a Boeing 757 aircraft on the route, which is operated in conjunction with Delta’s joint venture partners Air France and KLM.

“Figures from the Icelandic Tourism Board show that there was an almost 30 percent rise in the number of U.S. visitors to Iceland in 2014 compared to the previous year,” said Perry Cantarutti, Delta’s senior vice president for Europe, Middle East and Africa.

“Delta is proud to help facilitate this growth while also allowing increased choice for Icelanders travelling to the U.S., with improved facilities at New York-JFK and over 60 convenient onward connections to destinations throughout the U.S., Latin America and the Caribbean.”

Delta’s Iceland services feature up to 24 seats in a premium cabin with a wide range of dining options. Customers flying in Economy Comfort, Delta’s premium economy service, benefit from up to four additional inches of legroom and 50 percent more recline than Delta’s standard international Economy class seats, as well as priority boarding. Throughout the aircraft, all passengers will have access to on-demand in-flight entertainment.

As one of Delta’s hub airports, New York-JFK has a number of amenities for passengers, including multiple food and retail outlets. Terminal 4 has recently been extended by 11 gates, allowing for streamline travel for those connecting at New York-JFK. Terminal 4 is also home to Delta’s largest Sky Club, featuring an open air Sky Deck rooftop terrace and specially-selected food and beverage options. All business passengers enjoy complimentary access to the Sky Club.

Popular Flights Return in 2015

Delta is pleased to offer the return of popular seasonal services in 2015, including the following:

  1. Atlanta – Barcelona seasonal service resumes June 1
  2. Los Angeles – Managua seasonal service begins June 5
  3. New York-JFK – Nice seasonal service resumes March 28
  4. New York-JFK – Shannon seasonal service resumes May 1
  5. New York-JFK – Prague seasonal service resumes June 1
  6. New York-JFK – Istanbul seasonal service resumes June 16
  7. Minneapolis-St. Paul – Honolulu seasonal service begins Oct. 25 More

Delta Air Lines

Delta Confort+

Delta Air Lines Confort+ Seatng

SkyTeam Opens Luxurious new Exclusive Lounge in Sydney

The latest in the growing collection of SkyTeam Exclusive Lounges recently opened its doors at Sydney’s Kingsford Smith Airport. In this luxurious new facility, travelers can unwind in comfort.

The Sydney Exclusive Lounge provides everything needed from complimentary internet connectivity and delicious snacks and beverages to a wellness center and a lush, green botanical wall.

New Air France Medium Haul Offer in Europe

Air France recently introduced a new medium-haul offer on flights within Europe with two classes of service compared to three.

In addition to a fuller range of flexible fares to better meet the needs of business travellers, the inflight product is enhanced with new leather seating and more generous and higher quality meals.

KLM'S Leading Dutch Chef Jonnie Boer

KLM will serve meals created by the leading three-star Dutch chef Jonnie Boer in World Business Class on flights departing from Amsterdam between January 22 and October 26, 2015.

KLM continually invests in its inflight products. For example, the World Business Class cabin interior was completely revitalised across the Boeing 747 fleet. And the Boeing 777-200 fleet is currently being updated with a new cabin interior in both World Business Class and Economy Class.

What’s more, KLM has been serving World Business Class meals created by leading Dutch chefs for several years now. KLM continues to invest in its service on board by working with leading chefs and sommeliers. Past menus have been created by Sergio Herman, Richard Ekkebus, Mario Ridder and Richard van Oostenbrugge.

New Delta seating for Premium and Economy Option

Delta One, First Class and Delta Comfort+ offer premium experiences in Main Cabin and Basic Economy offer options for all customers.

Delta Air Lines at the Atlanta Airport

Delta Air Lines at the Atlanta Airport

Delta Air Lines welcome desk at the Atlanta Airport

Delta Air Lines is redefining the products it offers customers to further distinguish the choices available to customers. Five distinct products include Delta One, First Class and Delta Comfort+ which offer customers the best of Delta’s services by providing premium products while Main Cabin and Basic Economy will offer value options for customers with Delta’s high standards of service.

Delta is providing its’ customers with a thoughtful, well-defined spectrum of options as they make decisions about upcoming travel, said Glen Hauenstein, Executive Vice President and Chief Revenue Officer. “Whether a customer prioritizes the perks of Delta One or the value of Basic Economy, every seat comes with impeccable service and unmatched reliability.”

Providing an easy-to-recognize product standard and level of service is the latest step in Delta’s strategy to offer differentiated experiences to customers seeking to tailor travel to their specific needs.

Delta One, formerly BusinessElite, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco

First Class is offered on short-haul international and domestic routes.

Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world.

Main Cabin experience is provided everywhere Delta flies flies offering a high standard of customer service.

Basic Economy offers Main Cabin service with fewer flexibility options, including limited Medallion® benefits, available in select markets.
Please click here to view a product chart.

The newly designed Delta One, First Class and Delta Comfort+ seat covers will be installed on aircraft through mid-2015. Customers can learn more about Delta’s branded products at or click here to watch a video of the upcoming changes.

Delta One full flat-bed and Delta Comfort+ seat upgrades between New York JFK and San Francisco are projected to be complete in the spring of 2015. Select international flights may offer Business Class service in lieu of First Class. Amenities in the Business cabin may vary by flight and aircraft. 

Delta One

Customers flying long-haul international routes or between New York-JFK and Los Angeles or San Francisco* will experience Delta One featuring full flat-bed seats and Westin Heavenly® In-flight bedding.

Delta One service also offers access to Delta Sky Clubs® on the ground and our highest level of service onboard featuring curated menus from renowned chefs Michael Chiarello, Masatoshi Ishimoto, Michelle Bernstein and Linton Hopkins paired with wine from Master Sommelier Andrea Robinson’s specially curated Delta Winemaker Series.

First Class

Customers flying short-haul international and domestic routes will experience updated features in First Class** with sophisticated new seat covers featuring a quilted design and dedicated overhead bin space.  First Class customers board first and enjoy other premium touches like pre-departure beverages, complimentary meals and snacks on longer flights, and complimentary beer, wine and spirits.

Delta Comfort+

Delta Confort+

The new Delta Comfort+ offers an upgraded experience to customers who want priority boarding, more legroom, dedicated overhead bin space and new seat covers featuring a diamond-stitched pattern.

Complimentary beer, wine and spirits and complimentary premium entertainment with Delta StudioTM help to round out the experience.

Main Cabin

Delta continues to provide customers a high standard of customer service through its Main Cabin experience. With features including more in-flight Wi-Fi than any other airline and free entertainment options through Delta Studio, customers have the choice to work or relax onboard.

Customers also continue to enjoy complimentary non-alcoholic beverages and snacks on most flights.

Long-haul international routes feature complimentary beer, wine and spirits, meal service and a Delta sleep kit.

Basic Economy

In select markets, customers now have the option of Main Cabin service with Basic Economy value when they purchase Delta’s basic fare product with limited Medallion benefits, fewer flexibility options such as advance seat selection or the ability to change or refund the ticket once it’s purchased.

Delta launched Basic Economy in 2012 and studied customer responses before updating the product in October 2014. Basic Economy is now available in select markets. Customers selecting Basic Economy still have access to in-flight Wi-Fi and Delta Studio as well as complimentary non-alcoholic beverages and snacks on most flights.

Basic Economy (E) fares are not eligible for paid, complimentary or discounted Economy Comfort or Delta Comfort+ (effective March 1, 2015), regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Medallion Upgrade Updates

SkyMiles Diamond and Platinum Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class and will also receive complimentary access to Delta Comfort+ seats at booking. On March 1, 2015, Gold and Silver Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class as well as complimentary access to Delta Comfort+ seats starting 72 hours and 24 hours prior to departure, respectively.

New Flights to Punta Cana Costa Rica and London-Heathrow

Delta Air Lines will launch daily nonstop service between Manchester International Airport and New York John F. Kennedy International Airport from June 2, 2015 as it increases its network between the U.K. and North America.

New Routes for Delta

Delta Airlines routes

New Services from Manchester to New York-JFK and London-Heathrow to Newark

The airline will also begin flying its first nonstop service between London-Heathrow and Newark Liberty International Airport effective March 29, 2015. Both routes will be operated in conjunction with joint venture partner Virgin Atlantic.

Delta’s new Newark operation is part of a network update by Virgin Atlantic where Delta will operate one of Virgin’s two Newark services while Virgin Atlantic will start its first daily nonstop Manchester to Hartsfield-Jackson Atlanta International Airport service*. This increase to the joint venture flying from Manchester will give customers access to more than 200 connecting destinations through Delta’s Atlanta and New York-JFK hubs.

“The U.K. is a key market for us and building our connections to the United States is a top priority,” said Perry Cantarutti, Delta’s senior vice president, Europe, Middle East and Africa. “Our partnership with Virgin Atlantic continues to grow and is focused on improving services while offering more destinations and schedule choice for our customers.”


New Service from Los Angeles to San Antonio and Dallas

Delta will launch twice-daily nonstop service from Los Angeles to San Antonio, Texas, beginning April 7, 2015. The San Antonio service complements Delta’s daily service from Los Angeles to Dallas, which launches Nov. 3, and the addition of a third daily flight between Los Angeles and Austin, Texas, beginning Nov. 2. All flights are operated by Delta Connection carrier Compass Airlines.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit
With the addition of San Antonio and Dallas service, Delta customers will have access to nine daily departures to three destinations between Los Angeles and Texas, including:

  • Four daily flights to Dallas/Fort Worth International Airport
  • Three daily flights to Austin-Bergstrom International Airport
  • Two daily flights to San Antonio International Airport

For Texas customers, the new service also will provide more options when connecting to destinations in Delta’s trans-Pacific portfolio from Los Angeles. This includes service to Tokyo Haneda, Tokyo Narita, and Sydney, as well as partner-operated service to Brisbane Australia, Guangzhou China, Shanghai, and Taipei.

“For more than a year, we have grown our Los Angeles network into one of the largest operations at LAX and given our customers, particularly those in the entertainment, production, automotive and growing tech startup communities — nonstop options to destinations throughout the US,” said Ranjan Goswami, Delta&cute;s staff vice president Global Sales, West Region. “The addition of Dallas and San Antonio marks the next big intra-West milestone for Los Angeles as we continue building this key market and West Coast network for our customers.”

In the last year, Delta has significantly expanded its network from LAX, adding service to Austin; Boise, Idaho; and San Salvador, El Salvador; increasing the number of flights from destinations it already serves; and expanding to year-round service in Boston. Delta will also launch service from LA to Monterrey, Mexico, in November. Last fall, Delta expanded its service from Los Angeles to San Francisco with the launch of its hourly, nonstop Delta Shuttle product. In October, Delta will launch international service from LAX to London-Heathrow as part of its joint venture partnership with Virgin Atlantic Airways. Service to Austin, Boise, Monterrey and San Francisco is operated by Delta Connection carriers Compass Airlines and SkyWest Airlines.

Delta has also made significant enhancements to its Los Angeles service both on the ground and in the air in the past few years. Travelers through Los Angeles will enjoy the benefits of the $229 million expansion and enhancement of Terminal 5 at LAX. The current project will double the size of the ticketing lobby and screening checkpoints and open an exclusive Sky Priority lobby and checkpoint. It also will include renovations to the Delta Sky Club and new baggage carousels. The project is scheduled to take place in several phases, with the west lobby to be completed in November.

Delta Expands Flights to Punta Cana

Delta Air Lines will expand its service to Punta Cana in the Dominican Republic during the high demand season, including flights from Atlanta, Cincinnati, Detroit, Minneapolis/St. Paul and New York-JFK.

Flights will be operated using Airbus A320 and Airbus A319 aircraft and will complement existing Delta service to this luxury Caribbean destination.

Delta Expands Flights to Costa Rica

Delta Air Lines will bring back its nonstop seasonal service connecting Liberia, Costa Rica with Los Angeles and the airline’s hubs in Minneapolis/St. Paul and New York-JFK. Additionally, seasonal service between San Jose and Minneapolis/St. Paul will be reinstated.

Delta continues its expansion in Costa Rica, operating 40 weekly services during the peakseason and connecting the cities of San Jose and Liberia with key destinations in the United States.

Changes for Delta and Airline Partners

Delta Launches Mobile Passport Pilot Program in Atlanta

Delta is partnering with Airports Council International-North America, U.S. Customs and Border Protection and Airside Mobile to launch a pilot program in Atlanta this month called Mobile Passport.

Delta Launches Mobile Passport Pilot Program

Travel News for Delta Airlines, Southwest and US Airways

Travel News: Delta Airlines Launches Mobile Passport Pilot Program.

Mobile Passport is an application that expedites the entry process for U.S. and Canadian citizens by providing an automated process through CBP’s primary inspection area. The app enables customers equipped with a smart phone or tablet, to upload a self-photo and submit their Customs declaration form and passport information prior to inspection.

The app is currently available for download in Apple’s iTunes App Store and will be available in the Google play App Store later this fall. More

Delta Shuttle to Boston Departs from LaGuardia’s Terminal C Beginning Nov. 2

As previously announced, Delta will move New York operations of its Delta Shuttle between Boston-Logan International Airport and New York’s LaGuardia Airport from the Marine Air Terminal to Terminal C beginning November 2, 2014.

Boston Shuttle customers will enjoy new departure and arrival facilities at LaGuardia in Terminal C as well as upgraded service to Boeing 717 aircraft. The move is part of Delta’s strategy of adding bigger aircraft on more routes.

Air France Opens Upgraded La Premiere Lounge at Paris-CDG

On September 24, 2014, Air France reopened the refurbished La Première lounge at Paris-CDG with new lighting, new seating and an updated look reflecting the new La Première suites being introduced across the Boeing 777-300 fleet.

The lounge includes a spa and full service restaurant and was voted best First Class lounge in the world by Skytrax in July.

KLM Launches Amsterdam Schiphol Navigation Service

A new airport navigation function has been added to the KLM app for passengers transferring at Amsterdam Schiphol.

When arriving passengers with the KLM app on their smart phones have switched on Bluetooth and connected to the internet, they receive a notification asking them if they need help to find their next gate.

KLM is the first airline to use beacon technology to provide this indoor navigation service.

Alitalia Reminds Customers of Winter 2014-2015 Re-protection Guidelines

Alitalia issued its re-protection policy related to select winter 2014-2015 cancelled flights due to operational reasons. Passengers booked and holding a ticket issued on cancelled flights beginning October 1, 2014, through the end of the Winter 2014-2015 season will benefit from the repro policy.

Complete details regarding Alitalia’s policy for re-booking, re-routing, refunds, MilleMiglia award tickets, and ticket reissues can be found on Alitalia’s Agency website.

Etihad Airways Raises The Bar On Luxury

Competition for the jet set has never been richer. And, with on-board chefs, nannies and butlers, luxury travel has never been so, well, luxurious.

Etihad Airways

Etihad Airways

Travel first class with Etihad Airways

The bar for first-class service and posh surroundings was recently raised a notch by Etihad Airways, a high-end Mideast carrier that caters to the rich and famous on routes to or through some of the world’s wealthiest cities, like Abu Dhabi and Dubai. Indeed, Etihad is one of several fast-growing airlines that leverage hubs in the Gulf to connect passengers to cities on other continents.

Business Class

Travel in First Class or Business Class on Etihad Airways:

  • Chauffeur service – A fleet of luxury cars and chauffeurs provide discreet, safe door-to-door service.
  • Etihad butler – A butler is onboard to manage any in-flight or post-flight planning needs that can’t be handled by flight attendants.
  • Onboard three room suite or private apartment – Designed for up to two passengers traveling together, The Residence features a living room with leather sofa, a separate bedroom and on-suite bathroom. Or try the private First Apartment, which includes a flat-screen TV, wardrobe and bar, as well as a leather armchair and ottoman that opens into an 81-inch long bed.
  • Business class – User-centered design yields a surprising sense of space and convenient storage areas. The seat converts into a bed with a special mattress so you can relax on long-haul flights. An 18-inch touchscreen TV with noise-cancelling headset delivers new movies and classic entertainment.
  • Pre or post-flight spa treatments – Treat yourself to a beauty treatment, massage or realignment at the Sixth Senses Spa, available in the lounge of all Etihad destination cities.
  • First class lounge – Enjoy on-screen entertainment on a Bang & Olufsen flat screen TV, spend time in the cigar lounge or champagne bar, and freshen up with a spa-like shower while your clothes are ironed and your shoes polished.
  • Food – World-class chefs can prepare your favorite dish, as well as other gourmet meals or snacks in five-star ambience, accompanied by a hand-picked boutique wines.
  • Airport family room – The family room is stocked with toys, books and TV to entertain your children. And if you need a break, qualified nannies will watch your kids for you.
  • Airport business amenities– Stay connected and keep business operations moving with Apple computers, broadband Internet connection and printing facilities.

First Class

Etihad offers flights from several U.S. cities, including New York, Los Angeles, Washington, Dallas, Chicago and San Francisco.

Introducing Delta Studio’s free entertainment service

Delta announces Delta Studio as its latest effort to improve the customer travel experience.

Delta Studio

Delta Studio entertainment services

Delta Studio entertainment services

With its latest investments in inflight products, including the complete installation of seat-back entertainment systems on all long haul international plane in 2013 and 140 additional mainline domestic plane with in-seat video screens, Delta is the clear leader in delivering personal entertainment selections.

With Delta Studio, customers will have access to free entertainment on more than 1,000 aircraft through a combination of seat-back systems or on demand video streaming on board the airline’s wifi equipped aircraft beginning August 1st.

In addition to seat-back systems, customers flying on Delta’s wifi equipped aircraft will be able to stream movies and TV options right to their mobile devices. By using either Gogo’s video player app or the integrated player within the Fly Delta app for iPhone, customers have a simple-to-access entertainment viewing experience on their own device.

Delta continues to listen to customer feedback which has consistently placed the wish to be entertained at the top of the list of ways to improve our customers’ time in the air, said Tim Mapes, s.v.p.–Marketing, in a release.

Customers traveling at every seat on international flights and in BusinessElite, First Class and Economy Comfort on domestic flights will have free, unrestricted access to all in-flight entertainment using either their seat-back system or their own portable electronic devices. Customers in domestic economy will have a menu of free entertainment options and premium entertainment for purchase.

“Through the introduction of Delta Studio our customers have yet another reason to choose Delta and a different travel experience,” Tim said.

Delta’s full entertainment line-up for the month of August is available in Sky magazine.

Delta also formally launched its exclusive new Artist Spotlight which started appearing on aircraft featuring emerging artist Sam Smith in June and will introduce Canadian-born songstress Kiezsa in August. The program highlights popular artists by bringing their music to millions of passengers during boarding and declaring as well as offering customized channel options on seat back entertainment systems.

Also introduced as part of its effort to improve customer entertainment options was an industry-first partnership with Billboard that started in July. The partnership provides passengers with new ergonomically designed ear buds with better sound quality and improved comfort. The ear buds are complimentary on international flights as well as flights between New York and Los Angeles. For flights like San Francisco or Seattle, ear buds are offered for purchase on all other flights more than 250 miles.

Delta’s investments in in-flight entertainment and products are part of the airline’s efforts to continue working toward its 2014 Flight Plan goals of earning the J.D. Power award for customer service among network carriers and raising affinity for the Delta brand to a new level.

The Low Down for Carry on Bags

Airlines are cracking down on carry on bags.

This may sound inconvenient, but it could actually be good news if you can travel light. Fewer travelers with overstuffed bags translates into faster, easier boarding.

Packing Carry on luggage

Carry on Bag Dimensions

Although enforcement varies, the current restriction for carryon bag dimensions is 22x14x9 for American, Delta, United and US Airways. AirTran, JetBlue and Southwest are slightly more generous with dimensions set at 24x16x10. Of course, you can also bring a purse, laptop or small personal item, but it must fit under the seat in front of you. Check the policies from the major airlines.

While most major U.S. airlines don’t charge a fee for one carry-on, budget carriers may. Allegiant, Frontier and Spirit Airlines charge anywhere from $25 to $100 per carry-on bag.

You may be surprised to find that your relatively small, wheeled luggage is now too big for the overhead bin. In fact, if it doesn’t fit in the size-wise metal frame at the gate, you may have to go back to check-in, where you’ll likely encounter a fee to check your luggage.

Nearly all the airlines (except Southwest) are charging fees for checked luggage, starting around $15 and running up to $30 apiece for the first bag or two. After that, fees skyrocket: extra, overweight or over sized luggage can cost up to $200 per bag.

Dimension restrictions vary on foreign carriers, so make sure you check out their policies before leaving for an international trip. In addition, while most U.S. airlines don’t have carry-on baggage weight limits, some foreign carriers do (and the weight fees can be hefty, up to and over $150 per overweight bag).

Packing Tips

  • Balance the need for wheels – Wheels and a frame can lighten your load, but they also take up quite a bit of space. To make the most of your carry-on space, consider a soft tote that can expand but still manages to meet size requirements.
  • Use and lose – Disposable items, like shavers and old clothes, are a great way to lighten the load on your return, especially if you have to bring back paperwork or business tchotchkes.
  • Go monotone – Pack one color theme (black or brown) to cut down on the need for more shoes and other accessories.
  • Downsize – Travel-sized toiletries can save a lot of space… and don’t forget that most business hotels have good health and beauty products.

Rethink what you need to bring; Be more discriminating when packing. Make decisions before you put everything in your luggage, as we tend to want to throw in a few extras after a bag is packed. And remember, you can always buy as you go.