Business Travel

Concur Travel, Expenses & Invoice

Concur Travel, Expenses and Invoice is an integrated cloud solution to help companies improve their bottom line by managing employee spend throughout the travel cycle.

With one app you can automate invoice processes, streamline expense reporting, and simplify travel management.

With one application, employees can use their desktop of mobile device to access their travel booking, track expenses and submit invoices.

Booking Travel

Employees can

  • Submit a request for travel and spend before booking a trip
  • With approval employees can book air, hotel and car rental from multiple vendor systems while staying within company policy.
  • Managing Expenses

    While on the road travelers can start their expense reports with a photo from their phone, using OCR technology.

    Apps from other vendors like IHG, Avis, Lyft and Starbucks can integrate with Concur’s Expense Report.

    Concur Invoices

    Concur Invoice offers an automated payment system with checks and balances so capturing paper or electronic expenses don’t get lost.

Delta Air Lines Modern Design from Alessi & Ga Tech

Delta Air Lines forms new relationships with Alessi and Georgia Tech.

Video: Delta In Seattle

Delta has invested $15 million in facilities at SEA-TAC to improve the travel experience with modern design. From providing power ports to offering expanded ticket counters, Delta made flying more convenient and enjoyable.

Delta Bring Modern Design to the Skies

Expect a new design in First class in 2017. Delta Air Lines decided to refresh and enhance its onboard serviceware in Delta One and First Class, it looked to the renowned network of designers at Alessi to create a signature line featuring a new modern design and functionality.

Delta One and First Class will see the product of Delta’s tie-up with Alessi come to life on board in 2017.

The partnership brings together the stylish and contemporary designs that made Alessi a celebrated and iconic brand with Delta’s efforts to redefine the in flight experience through innovation.

We understand every aspect and detail of the travel experience matters to our customers, said Robyn Klein, Delta’s Managing Director – On Board Services. Working alongside the talented and creative teams at Alessi, a design house that continues to set the standard for innovative and unique design, we’ll bring to the airplane an uncompromising level of elegance and service that builds on Alessi’s renowned design inspiration.

The enhancement to Delta’s serviceware comes as the airline continues to make evolutionary and meaningful enhancements to the experience it offers on board, including partner chef-created menus that reflect local and seasonal flavors made with fresh ingredients sourced from independent purveyors as well as a wine program curated by Delta’s Master Sommelier Andrea Robinson.

The key to a truly memorable in-flight service and culinary experience starts with the very product the food is served on, said Paolo Cravedi, Alessi’s Managing Director of USA and Canada. We are creating for Delta’s customers a bespoke and inspirational line of plates, glasses, flatware and service products that sets the tone for the delicious and thoughtful approach the airline has taken with their on-board food and beverage offerings.

This is the first time Alessi’s signature modern designs will appear in flight with a major airline. Over the next several months, Delta’s service teams, in collaboration with designers from Alessi will carefully ideate, design and test the new serviceware in flight before rolling them out in mid-2017.

The products will complement cabin improvements Delta recently completed on board, including full flat-bed seating with direct aisle access in Delta One which feature Westin Heavenly Bedding, a modern and recently enhanced TUMI-designed amenity kit and skin products from Malin + Goetz. All Delta customers are treated to a wide variety of entertainment options and meticulously thought-through details in service and amenities offered throughout the aircraft.

Alessi has a long history of innovative, stylish and functional design. Their independent designers have created a wide range of unique products, many of which are featured in the permanent collections of museums around the world, including several at the Museum of Modern Art in New York City.

The Italian design group also calls famed architects like Frank Gehry, Michael Graves and Naoto Fukasawa among the most influential in its portfolio of designers.

Delta’s broader brand transformation extends beyond the service and products it offers on board. The airline earlier this year teamed up with clothing designer Zac Posen to create a timeless uniform collection for the airline’s flight attendants, airport customer service agents and other employees. And recently, Delta began investing in system-wide renovations and enhancements to Delta Sky Clubs, featuring improved food and beverage options.

Delta Foundation Invest $5M in Ga Tech

Delta Air Lines is creating a collaborative research center at The Georgia Institute of Technology where the airline, through a $2 million grant, is funding projects to enhance its operations and the customer experience.

About The Delta Air Lines Foundation

The Delta Air Lines Foundation is a nonprofit corporation formed in 1968 to enhance Delta’s charitable giving. The Foundation is focused on the key areas of health and wellness, arts and culture, education and diversity. Foundation contributions are unrestricted, allowing recipients to use funds where they are needed the most.

Delta is seen as an innovator in the aviation industry. A commitment to constant improvement has driven the company’s success, leading to accolades such as being named to Fortune magazine’s list of the 50 Most Admired Companies.

This space enhances Delta’s 86-year commitment to industry-leading firsts, like pioneering the use of a hub and spoke system in 1955, being the first U.S. airline with motion graphic maps in the cabin showing the aircraft’s position and route in 1992 and launching the first mobile baggage tracking app in 2011.

At Delta we are continuously seeking to improve and elevate our operations and the customer experience, said Gil West, Executive Vice President and Chief Operating Officer for Delta. This facility is the first of its kind for the domestic aviation industry. Tapping into the bright minds at Georgia Tech is an opportunity to gain new perspectives and approaches across Delta for changes that will advance our business now and for years to come.

The collaborative space is designed to promote business enhancements and innovation through research that centers on the way people and products interact. The facility provides:

  • Co-development and collaboration with Delta business and technology teams, Georgia Tech research staff and students from various colleges within the university.
  • Delta-led project development with the ability to vet concepts and ideas to understand business impact and value, assessing feasibility in the work environment.
  • Dedicated space for experimenting in a safe framework away from the operation to facilitate evaluating, envisioning and prototyping in a quick, iterative manner.
  • Immersive opportunities to share a holistic view of Delta’s business operations with top-tier talent looking for collaborative, challenging work environments.

Already in development, the research facility began taking shape when Delta secured a five-year lease for the 6,500 square foot space at 75 Fifth St. in Atlanta’s Midtown district. The airline is enhancing its ability to pioneer cutting-edge programs and technological advancements, looking to improve areas like service recovery, customer experience and customer satisfaction.

“Delta Air Lines and Georgia Tech have a rich heritage of working together in everything from research to hiring our co-ops and graduates. We are delighted that Delta’s collaborative research center will provide even greater opportunities for Georgia Tech students, faculty, and staff to work with this outstanding global airline,” said Georgia Tech President G. P. “Bud” Peterson.

The venture is planned for early 2016, making Delta the newest tenant of the Centergy building, a development housing corporate innovation hubs and startups, among others, and part of Georgia Tech’s innovation neighborhood at Technology Square.

As part of The Delta Air Lines Foundation’s mission to support education, the Foundation has committed a $3 million multi-year grant to the Georgia Tech Foundation for the Georgia Tech Advanced Manufacturing Pilot Facility (AMPF) located at 555 14th St. in Atlanta’s Midtown district. The AMPF establishes Georgia Tech as the national leader in advanced manufacturing with a collaboration of Mechanical Engineering, Aerospace Engineering, Industrial and Systems Engineering, Materials Science and Engineering, and Interactive Computing.

About Georgia Institute of Technology

The Georgia Institute of Technology, also known as Georgia Tech, is one of the nation’s leading research universities, providing a focused, technologically based education to more than 25,000 undergraduate and graduate students. Georgia Tech has many nationally recognized programs, all top-ranked by peers and publications alike, and is ranked in the nation’s top 10 public universities by U.S. News and World Report.

It offers degrees through the Colleges of Architecture, Computing, Engineering, Sciences, the Scheller College of Business, and the Ivan Allen College of Liberal Arts. As a leading technological university, Georgia Tech has more than 100 centers focused on interdisciplinary research that consistently contribute vital research and innovation to American government, industry, and business.

Delta Adds Airline Security for Minors

Delta is adding additional requirements to further enhance the airline security for unaccompanied minors. Parents or guardians making reservations for these young travelers will be asked set up a Personal Identification Number and an emergency contact for each reservation.

Airline Security for Minors

Delta’s new terminal at JFK airport.

Once the Personal Identification Number or PIN is created, when the customer calls Delta, the PIN must be provided before updates or changes will be made to the following information in the reservation:

  • To Be Brought By (TBBB) – The parent or designated adult who will check-in the UMNR.
  • Delta requires that the name and contact information for this person is in every UMNR reservation.
  • A valid government-issued ID must be presented and Delta’s airport personnel will verify that the identification matches the name listed as TBBB at check-in.
  • To Be Met By (TBMB) – The parent or designated adult meeting the child at the destination.
  • Delta requires that the name and contact information for this person is in every UMNR reservation.

Call 800-325-8847 for assistance may be used by travel agents or customers who have questions regarding Delta’s UMNR program.

A valid government-issued ID must be presented and signature captured of the person meeting the child. Delta will not release the child to anyone other than the person(s) named in the reservation. Please note: The PIN will not be required to pick up the unaccompanied minor.

Emergency contact information for the minor

Please note: The PIN is not required when requesting assistance with seat assignments or addressing basic information such as fare rule or ticketing questions, etc.

Existing UMNR Reservations

Some reservations may have been created prior to the PIN requirement. For this scenario, when a customer contacts Delta to update or add the above required information, the customer will be asked to create a PIN at that time.

If the customer has already added TBMB/TBBB information the customer will be required to validate key information about the reservation prior to creating the PIN.

The security PIN should only be shared with those individuals who have access to the UMNR reservations in order to update and change the UMNR’s TBBB or TBMB information as noted above. No changes to this information will be permitted unless the individual is able to provide the PIN to Delta or is able to validate certain information about the reservation.

The Unaccompanied Minor Program is required for all children 5-14 years old when not traveling in the same cabin with an adult who is at least 18 years old or the child’s parent/legal guardian. The program is optional for children 15-17 years old.

The Secure Flight Passenger Data (SFPD) birthdate is used to calculate the UMNR’s age on the date of travel, and to validate the itinerary. If the UMNR is under 18 years of age, check-in will be inhibited until the information is validated at the airport.

The requirements for minors under the age of 18

Passengers who are travelling with only one of the parents or legal guardians must have a notarized letter with authorization from the other parent or legal guardian.

A passenger travelling alone or accompanied by someone other than the parents or legal guardians must have a notarized letter with authorization from both parents or legal guardians.

Judicial authorization will be required for travel of Brazilian citizens under 18 if accompanied by an adult that is not a Brazilian citizen and resides abroad, provided (i) such adult is not the parent/legal guardian of the minor o the minor, though born in Brazil, does not have Brazilian citizenship.

Documentation Requirements for Brazil

Brazilian citizens under the age of 18 and traveling without both parents must present additional documentation in order to depart Brazil.

Security for Minors under the age of 18

Minors who are travelling with only one of the parents or legal guardians must have a notarized letter with authorization from the other parent or legal guardian.

A minor travelling alone or accompanied by someone other than the parents or legal guardians must have a notarized letter with authorization from both parents or legal guardians.

For Airline Security, authorization will be required for travel for citizens of Brazil under 18 if accompanied by an adult that is not a Brazilian citizen and resides abroad, provided (i) such adult is not the parent/legal guardian of the minor o the minor, though born in Brazil, does not have Brazilian citizenship.

Deem @ Work Mobile Demo

Deem @ Work mobile makes online booking simple and easy.
You can see all your air options and preferred suppliers on one page, a seat selection page and there are filters for nonstop flights. Hotels and car rentals are just as easy with images and maps included.

Maybe the best part is the ease of reporting expenses. Simply take a picture of an invoice on your phone and send it digitally and you can check all your expenses online to make sure everything is registered correctly.

President´s Corner 2012

Dear Valued Clients,

It has been a hot one here in the Southeast with record temperatures setting dozens of new records. It is hard to believe that this year is already past the half way mark but many good things have happened in the travel industry.

The beautiful new International Terminal has opened in Atlanta which eliminates the bag re-check procedure for Atlanta bound passengers. The new facility is open, airy, and very passenger friendly.

Peachy Parking, our new preferred parking provider, has opened the only indoor parking facility at the airport. This new facility is air conditioned, heated and provides a great parking experience with their close proximity to the airport location.

Many of our frequent travelers have enjoyed a complimentary visit to Minute Suites, to work or relax in a private suite located in Concourse B at the Atlanta Airport. If you have not visited yet, please enjoy a complimentary one hour visit compliments of Williamsburg.

Delta is very busy with facility improvements in New York, with a brand new terminal at JFK and a connecting concourse to support their new hub operation at LGA.

Fall is a great time to travel with many cruise lines and resort destinations featuring great fall promotions.

Thanks for another record breaking start to the year, and if any of us can provide special assistance, please do not hesitate to call.

Sincerely,

Terry W. Brennan
President

Luggage Checked In and Carry On Bag Specifications

Luggage chart by airlines for checked in fees and carry on bag specifications. Individual policies are subject to change without notice. Please check the policy directly with the airlines.

Airlines First Checked Bag Fees Second Checked Bag Fees Carry On Information
Air Canada no fee no fee no fee For travel within Canada and between Canada and the United States including Hawaii
Air Canada no fee $30 Can $30 Can no fee No Fee For travel within Canada and United States
Air France International no fee $40 online checkin $50 airport checkin no fee USA travel to/from Europe including Algeria, Morocoo, and Tunisia
Air Tran $20 $25 no fee System
Air France International no fee no fee USA travel to/from Europe including Algeria, Morocoo, and Tunisia
American Airlines Domestic $25 $35 no fee Flights within the United States, the U.S. Virgin Islands, Puerto Rico and Canada
American Airlines Domestic $25 $35 no fee Flights within the United States, the U.S. Virgin Islands, Puerto Rico and Canada
American Airlines International $15 $35 no fee Travel between USA, Puerto Ricoand US Virgin Islands to-from-through Europe and India.
Delta Air Lines Domestic $23 online checkin $25 airport checkin $32 online Checkin $35 airport checkin no fee Domestic fees apply to travel within the United States, U.S. Virgin Islands, and Puerto Rico.
Delta Air Lines International No fee $60 online Checkin
$75 airport checkin
no fee For travel between USA and Canada & Europe.
Southwest Airlines No fee No fee no fee System wide
United Airlines Domestic $23 Online checkin $25 Airport Checkin $32 Online checkin $35 Airport Checkin no fee For travel between USA or Canada, Puerto Rico, and US Virgin Islands.
United Airlines International(1) No Fee $45 Online checkin $50 Airport Checkin no fee For travel between USA and Europe or Russia.
United Airlines International(2) No Fee $27 Online checkin $30 Airport Checkin no fee For travel between USA or Canada and the Caribbean or Mexico.
US Airways Domestic $23 Online checkin $25 Airport Checkin $32 Online checkin $35 Airport Checkin no fee For all flights except Europe, South America, and the Middle East.
US Airways International No fee $50 Online checkin $55 Airport Checkin no fee For travel between the USA & Europe
Virgin America $25 $25 no fee Applicable for travel within Canada or between Canada and the United States

Deem Training and Links

Online Support For assistance with any of our online services, please contact: Online Support Team: 678-383-2418 ~ 800-952-9922 x 2418

We are committed to providing the most comprehensive set of training tools and support team for all of the technology solutions we offer. On-demand demos are available below.

From a single solution, Deem@Work seamlessly integrates into your existing corporate environment. Travelers can procure everything they need for a business trip by finding the best deals quickly. Your travelers will save time and save money on all the services, including airport parking, car service, dining, event tickets, conferencing as a travel alternative, and business services such as package shipping.



Welcome Aboard CareCore National

On behalf of all of us at Williamsburg Travel Management, we are honored to be your business travel partner. Our goal is to provide you with exceptional business travel services. We are pleased introduce you to your dedicated support staff.
Welcome Aboard

CareCore National

How do I access my Personal Assistant and setup my Travel Profile?

  1. When you receive your activation email from Rearden Commerce, simply click on the GET STARTED button.
  2. On the activation web page, you will be prompted to create your own unique password.
  3. Your personal assistant is now ready to serve!

Once you activate your account please complete your profile information and set your preferences.

Please bookmark or add this link to your favorites file:

https://carecore-willtrav.reardencommerce.com

Support
Personal Assistant Email:   support@willtrav.com
Phone:   678-383-2418
Toll Free:   800-952-9922 x 2418
Video Demo

Consultant Support Michelle Sullivan Bettez
843-681-7111
800-673-6311
Hours of operation are 8:30 a.m. – 5:30 p.m. ET

Welcome Aboard Rearden co

On behalf of all of us at Williamsburg Travel Management, we are honored to be your business travel partner. Our goal is to provide you with exceptional business travel services. We are pleased introduce you to your dedicated support staff.
Welcome Aboard

Need linking info

Contact:
570 West Crossville Road, Suite 102
Roswell, Ga. 30075
770 650-5515 / 800 375-6248


How do I setup my Personal Travel Profile?

Rearden sign in

  • On the activation web page, you will be prompted to create your own unique password.
  • You will receive your activation email to your work email address, simply
    click on the GET STARTED button.

  • Once you activate your account please complete your profile information and set your preferences.
  • To update or change you travel profile bookmark or add this link to your
    favorites file: https://encorebits-willtrav.reardencommerce.com

What if I did not receive my activation email?
Email support@willtrav.com and request
an activation. One will be sent to your work email.

For questions or support, contact:

Email: support@willtrav.com
Phone: 678-383-2418
Toll Free: 800-952-9922 x 2418
Hours: Monday-Friday, 8:30am-5:30pm EST