Delta Air Lines News

Stay up to date with the latest SkyMiles news and Medallion program updates for business travelers.

Delta Updates for Medallion Members

Delta Air Lines has changed the way Medallion Members are upgraded to economy comfort seats.

Medallion members who purchase tickets through a travel agency may now opt in for upgrades in the following ways:

Request a Delta Comfort+ upgrade by locating the reservation in My Trips. Opt in for Complimentary Upgrades during check-in.

Medallion members can also set automatic preferences for the quickest way to ensure they’re always opted in:

Visit the Flight Preferences section under My Profile at delta’s website. Here you can set default upgrade preferences that will apply to every trip once the settings are updated.

Please note: Even with default settings, they can still opt in or out of Complimentary Upgrades for any individual reservation during booking or in My Trips.

Medallion Members Opt In

If a Delta Comfort+ seat is available, the Medallion member will be notified in My Trips and via email of the upgrade. It can take up to an hour for Diamond and Platinum Medallion members to receive Delta Comfort+ seat assignments after ticketing.

    • Medallion members who have selected upgrade eligibility for both First Class and Delta Comfort+ will be upgraded to the most premium option available. If they have been upgraded to Delta Comfort+, they will still be on standby for First Class upgrades.
    • If no upgrades to Delta Comfort+ are available, the Medallion member will be placed on standby for an upgrade. He or she may view their spot on the standby list in My Trips or in the Fly Delta App.
    • All seats in Delta Comfort+ are part of our premium experience. Aisle, middle or window seats will be assigned based on availability.
    • Following an upgrade, a Medallion member can always select another available seat in the same class of service. This means they can move to a different Comfort+ seat via the seat map, if one is available at that time. Once upgraded to Delta Comfort+, agents will not be able to revert back to their Main Cabin seat via the seat map.
    • Medallion members will continue to enjoy access to Complimentary Upgrades to Delta Comfort+ while maintaining the same clearance priority.

As always, following an upgrade a member may always select another seat, if available, in the same class of service. This means they can move to a different Delta Comfort+ seat via the seat map, if one is available at that time.

Once upgraded to Delta Comfort+, members will not be able to revert back to their original Main Cabin seat via the seat map.

Contact your travel agent for more details.

Union Square Starts In-Flight Meals On Delta

Classic cuisine by Union Square Cafe arrives on Delta Air Lines

union square delta

Delta One flyers on a few trans-Atlantic flights to Europe can enjoy hand-crafted selections by Union Square restaurant out of New York.

The new menu feature Italian-infused fare created by Carmen Quagliata, chef at Union Square brings the restaurant’s award-winning, philosophy to Delta Air Lines.

The partnership of Delta and Union Square Cafe deepens is a collaboration with the hospitality company behind beloved New York restaurants like Gramercy Tavern, North End Grill and Maialino has been served on select flights since December and will end at the end of the month.

Chef Carmen’s vibrant menus in the Delta One cabin reflects his Italian heritage with main course selections including:

  • Beef Short Rib Stracotto
  • Union Square Cafe’s Classic Roasted Chicken Breast
  • Gulf Shrimp and polenta
  • Baked Paccheri basil cream pasta

The latest menus pair with Delta’s 2016 wine program, which follows a similarly seasonal approach. The medley of vintages provide you with a sense of wine discovery as part of their in flight dining experience, and this year the wine will come from a number of local wineries from small artisanal wineries who bring to your tray a flavor and body uniquely their own.

In addition, the airline’s partnership with Union Square Hospitality Group has in the last year been making enhancements to its food programs featuring the culinary talents of Chef Linton Hopkins, Michelle Bernstein and Michael Chiarello on a selection of transoceanic routes, highlighting seasonal and regionally cuisine.

Delta wifi on International Flights

Delta Air Lines is offering high-speed Internet access on all transAtlantic flights between the US and the UK, mainland Europe, Israel and West Africa.

Delta Air Lines

Flights from Heathrow and Manchester

From the UK, the Delta offers up to 11 peak flights from Heathrow and one from Manchester, meaning more customers can access the internet at 30,000 feet.

“Delta already offer Wi-Fi across our domestic mainline fleet and we are delighted to extend the service to our trans Atlantic customers, giving them the option to work, keep in touch or surf the web throughout their flight,” said Nat Pieper, Delta’s Senior Vice President for Europe, Middle East and Africa. “More than 93% of our international flights offers Internet access and we will continue to use technology to make our customers’ air travel experience more productive whenever they fly with Delta.”

Delta’s wifi is powered by high-speed, Ku-Band satellite technology and is available on up to 83 round-trip flights to and from 27 European cities, in addition to Tel Aviv, Israel; Accra, Ghana; Lagos, Nigeria; and Dakar, Senegal.

Free Access to Delta Studio

Customers can also enjoy free access to Delta Studio, an in-flight streaming service, which allows them to view movies and TV options direct to their mobile devices that is available in addition to the airline’s existing on demand entertainment.

Delta began installing wifi on U.S. domestic mainline aircraft in 2008. With international satellite based wifi now installed on Delta’s wide body fleet; Boeing 747s, 767s, the Airbus A330 and transoceanic Boeing 757s, the Delta Air Lines operates the world’s largest wifi equipped fleet, giving customers more options to stay connected in flight.

Delta Air Lines Modern Design from Alessi & Ga Tech

Delta Air Lines forms new relationships with Alessi and Georgia Tech.

Video: Delta In Seattle

Delta has invested $15 million in facilities at SEA-TAC to improve the travel experience with modern design. From providing power ports to offering expanded ticket counters, Delta made flying more convenient and enjoyable.

Delta Bring Modern Design to the Skies

Expect a new design in First class in 2017. Delta Air Lines decided to refresh and enhance its onboard serviceware in Delta One and First Class, it looked to the renowned network of designers at Alessi to create a signature line featuring a new modern design and functionality.

Delta One and First Class will see the product of Delta’s tie-up with Alessi come to life on board in 2017.

The partnership brings together the stylish and contemporary designs that made Alessi a celebrated and iconic brand with Delta’s efforts to redefine the in flight experience through innovation.

We understand every aspect and detail of the travel experience matters to our customers, said Robyn Klein, Delta’s Managing Director – On Board Services. Working alongside the talented and creative teams at Alessi, a design house that continues to set the standard for innovative and unique design, we’ll bring to the airplane an uncompromising level of elegance and service that builds on Alessi’s renowned design inspiration.

The enhancement to Delta’s serviceware comes as the airline continues to make evolutionary and meaningful enhancements to the experience it offers on board, including partner chef-created menus that reflect local and seasonal flavors made with fresh ingredients sourced from independent purveyors as well as a wine program curated by Delta’s Master Sommelier Andrea Robinson.

The key to a truly memorable in-flight service and culinary experience starts with the very product the food is served on, said Paolo Cravedi, Alessi’s Managing Director of USA and Canada. We are creating for Delta’s customers a bespoke and inspirational line of plates, glasses, flatware and service products that sets the tone for the delicious and thoughtful approach the airline has taken with their on-board food and beverage offerings.

This is the first time Alessi’s signature modern designs will appear in flight with a major airline. Over the next several months, Delta’s service teams, in collaboration with designers from Alessi will carefully ideate, design and test the new serviceware in flight before rolling them out in mid-2017.

The products will complement cabin improvements Delta recently completed on board, including full flat-bed seating with direct aisle access in Delta One which feature Westin Heavenly Bedding, a modern and recently enhanced TUMI-designed amenity kit and skin products from Malin + Goetz. All Delta customers are treated to a wide variety of entertainment options and meticulously thought-through details in service and amenities offered throughout the aircraft.

Alessi has a long history of innovative, stylish and functional design. Their independent designers have created a wide range of unique products, many of which are featured in the permanent collections of museums around the world, including several at the Museum of Modern Art in New York City.

The Italian design group also calls famed architects like Frank Gehry, Michael Graves and Naoto Fukasawa among the most influential in its portfolio of designers.

Delta’s broader brand transformation extends beyond the service and products it offers on board. The airline earlier this year teamed up with clothing designer Zac Posen to create a timeless uniform collection for the airline’s flight attendants, airport customer service agents and other employees. And recently, Delta began investing in system-wide renovations and enhancements to Delta Sky Clubs, featuring improved food and beverage options.

Delta Foundation Invest $5M in Ga Tech

Delta Air Lines is creating a collaborative research center at The Georgia Institute of Technology where the airline, through a $2 million grant, is funding projects to enhance its operations and the customer experience.

About The Delta Air Lines Foundation

The Delta Air Lines Foundation is a nonprofit corporation formed in 1968 to enhance Delta’s charitable giving. The Foundation is focused on the key areas of health and wellness, arts and culture, education and diversity. Foundation contributions are unrestricted, allowing recipients to use funds where they are needed the most.

Delta is seen as an innovator in the aviation industry. A commitment to constant improvement has driven the company’s success, leading to accolades such as being named to Fortune magazine’s list of the 50 Most Admired Companies.

This space enhances Delta’s 86-year commitment to industry-leading firsts, like pioneering the use of a hub and spoke system in 1955, being the first U.S. airline with motion graphic maps in the cabin showing the aircraft’s position and route in 1992 and launching the first mobile baggage tracking app in 2011.

At Delta we are continuously seeking to improve and elevate our operations and the customer experience, said Gil West, Executive Vice President and Chief Operating Officer for Delta. This facility is the first of its kind for the domestic aviation industry. Tapping into the bright minds at Georgia Tech is an opportunity to gain new perspectives and approaches across Delta for changes that will advance our business now and for years to come.

The collaborative space is designed to promote business enhancements and innovation through research that centers on the way people and products interact. The facility provides:

  • Co-development and collaboration with Delta business and technology teams, Georgia Tech research staff and students from various colleges within the university.
  • Delta-led project development with the ability to vet concepts and ideas to understand business impact and value, assessing feasibility in the work environment.
  • Dedicated space for experimenting in a safe framework away from the operation to facilitate evaluating, envisioning and prototyping in a quick, iterative manner.
  • Immersive opportunities to share a holistic view of Delta’s business operations with top-tier talent looking for collaborative, challenging work environments.

Already in development, the research facility began taking shape when Delta secured a five-year lease for the 6,500 square foot space at 75 Fifth St. in Atlanta’s Midtown district. The airline is enhancing its ability to pioneer cutting-edge programs and technological advancements, looking to improve areas like service recovery, customer experience and customer satisfaction.

“Delta Air Lines and Georgia Tech have a rich heritage of working together in everything from research to hiring our co-ops and graduates. We are delighted that Delta’s collaborative research center will provide even greater opportunities for Georgia Tech students, faculty, and staff to work with this outstanding global airline,” said Georgia Tech President G. P. “Bud” Peterson.

The venture is planned for early 2016, making Delta the newest tenant of the Centergy building, a development housing corporate innovation hubs and startups, among others, and part of Georgia Tech’s innovation neighborhood at Technology Square.

As part of The Delta Air Lines Foundation’s mission to support education, the Foundation has committed a $3 million multi-year grant to the Georgia Tech Foundation for the Georgia Tech Advanced Manufacturing Pilot Facility (AMPF) located at 555 14th St. in Atlanta’s Midtown district. The AMPF establishes Georgia Tech as the national leader in advanced manufacturing with a collaboration of Mechanical Engineering, Aerospace Engineering, Industrial and Systems Engineering, Materials Science and Engineering, and Interactive Computing.

About Georgia Institute of Technology

The Georgia Institute of Technology, also known as Georgia Tech, is one of the nation’s leading research universities, providing a focused, technologically based education to more than 25,000 undergraduate and graduate students. Georgia Tech has many nationally recognized programs, all top-ranked by peers and publications alike, and is ranked in the nation’s top 10 public universities by U.S. News and World Report.

It offers degrees through the Colleges of Architecture, Computing, Engineering, Sciences, the Scheller College of Business, and the Ivan Allen College of Liberal Arts. As a leading technological university, Georgia Tech has more than 100 centers focused on interdisciplinary research that consistently contribute vital research and innovation to American government, industry, and business.

Delta’s Operational Performance Commitment

Delta understands that today’s importance of time, so they have focused on making sure their corporate customers are able to keep their commitments and get to the meeting on time by delivering reliable operations and on time performance.

Delta Sky Deck

Delta's Sky Deck at the JFK Airport

The Sky Deck at Delta Sky Club at the new JFK Airport

Delta is number 1 for:

  • On time arrivals
  • The fewest cancellations
  • The fewest customer complaints among U.S. global airlines.

This level of operational excellence shows their dedication to getting corporate travelers where they need to go and when they need to be there.

To further demonstrate their commitment to operational excellence, Delta Air Lines has just announce the next big first for their business customers Operational Performance Commitment (OPC).

OPC compensates your company if Delta’s operational performance falls below both American Airlines and United Airlines in controllable delays and completion factor for a full calendar year.

Compensation is based on the number of controllable delays and cancellations your eligible travelers experience during the calendar year, and the final compensation amount is based on Corporate Sales Agreement (CSA) fulfillment rates.

The best part of OPC is that it provides partnership value beyond your CSA, so there are no additional documents to review or sign.

To learn more about OPC, please request more information. In the meantime, do not hesitate to reach out to us for details on how OPC can benefit your corporate travel plan.

Delta’s new Flights & Starbucks in Flights

Delta In Flight Serves Starbucks Coffee

Delta begins brewing Starbucks coffee on board all of its flights around the world. Starbucks Coffee The move continues Delta's effort to partner with high-quality, like-minded brands in an effort to enhance the overall traveling experience for customers.

Delta will serve Pike Place Roast and VIA Ready Brew Italian Roast decaf in recyclable co-branded cups.

With the expanded partnership with Starbucks, Delta and Delta Connection partners will serve Starbucks coffee on more than 5,000 flights per day.

Delta Opens Exclusive Arrivals Lounge at London-Heathrow

The Arrivals Lounge offers a number of amenities tailored to suit customers arriving in London from overnight flights. Customers are invited to freshen up in one of eleven private showers featuring amenities by New York's Malin+Goetz and take advantage of on-site butler services including clothes press and shoe shine.

Meanwhile, multiple breakfast offerings are available including Starbucks Coffee, lighter fare such as fresh fruit, pastries, yogurt and cereals and prepared to order a la carte items. Wifi is available throughout the Arrivals Lounge, plus a business center and a selection of the day's newspapers. Staff are also on hand to assist with any future Delta travel plans.

"The Arrivals Lounge is a unique offering in the Delta portfolio and re-affirms the importance we place on London Heathrow," said Perry Cantarutti, senior vice president, Europe, Middle East and Africa. "This new arrivals facility, when combined with multiple premium departure areas, Delta Sky Clubs and shower facilities offered throughout the Delta system, reinforces our commitment to London and the premium traveler."

BusinessElite customers also have private car access to the Virgin Atlantic Upper Class Wing on departure at Terminal 3, which enables them to go from car to Clubhouse in less than 10 minutes. The pre-booked service allows passengers to use the Private Security Channel, beating the queues and leaving more time prior to boarding.

Delta to Fly Boeing B717 on West Coast Shuttle

Delta Air Lines will introduce Boeing 717 aircraft on eight of the 15 daily flights between Los Angeles International and San Francisco International airports in June, offering 40 percent more seats on its hourly nonstop Delta Shuttle.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit news.delta.com. "Our Delta Shuttle on the West Coast is designed to connect Silicon Beach to Silicon Valley and make doing business between Los Angeles and San Francisco easier, more enjoyable and more productive," said Ranjan Goswami, Delta's vice president of Sales – West. "As we continue to grow in Los Angeles, upgrading to fuel-efficient 717s on a majority of our daily Shuttle flights is a logical next step in strengthening our position in this important market."

Delta launched its hourly nonstop Delta Shuttle product from Los Angeles to San Francisco in September 2013, adding a California perspective to its long relied-upon New York-based Shuttle.

The mainline 717s seat 110 passengers and offer access to power from every seat. The remaining seven daily West Coast Shuttle flights will continue to be operated by Delta Connection partner Compass Airlines using 76-seat Embraer E175 aircraft.

All Shuttle flights offer access to First Class and Economy Comfort seating and feature wifi service, as does nearly every domestic Delta flight out of Los Angeles.

In December, Delta introduced regional craft beers to bring local options to customers on domestic flights. Delta's West Coast Shuttle features beers from Lagunitas Brewing Company (Petaluma, Calif.) and Stone Brewing Company (Escondido, Calif.). Customers flying the Delta Shuttle between Los Angeles and San Francisco also enjoy:

  • Check-in as close as 30 minutes prior to departure
  • Dedicated check-in counters exclusively for Shuttle customers
  • Gates located near security
  • Complimentary newspapers
  • Complimentary onboard snacks provided by Luvo, a California-based lifestyle food brand, offering great-tasting, good-for-you food
  • Complimentary beverages in-flight, including craft beer and wine in all classes of service

The 717 upgrade on the West Coast Shuttle is the latest in a series of investments in Los Angeles by the airline. Last month, Delta announced plans to begin daily nonstop service to Shanghai in July. Pending foreign government approval, seasonal service from Los Angeles to Managua, Nicaragua, will also begin this summer.

These new routes build on Delta's expansion of international and domestic service from Los Angeles in recent months, including London-Heathrow in October; Dallas and Austin, Texas in November; and Vancouver, Canada in December.

New York Celebrates Japan Week

Japan Week is a promotional tourism event organized by Japan National Tourism Organization that will be held in Grand Central Terminal February 18-20, 2015.

Delta Offers Daily Service between JFK and Tokyo

Delta will be an exhibitor at the event to promote its convenient daily nonstop service to Tokyo-Narita. The service is operated using Boeing 777 aircraft. As on all of Delta's trans-Pacific flights, the Tokyo – Narita service from New York – JFK features full-flat bed seats in BusinessElite – each with direct aisle access.

Delta's BusinessElite service includes a five-course gourmet meal, paired with a wine menu curated by Master Sommelier Andrea Robinson. The in-flight experience is completed with Westin Heavenly In-Flight bedding, which includes exclusively designed pillows and comforters, as well as Tumi amenity kits with products from Malin+Goetz.

The flights also feature Economy Comfort seating and in-flight on demand entertainment in every seat throughout the aircraft, including an extensive library of movies, TV shows, music and games.

Delta’s New York to Iceland Service Returns

Delta Air Lines will once again be offering nonstop daily flights between Reykjavik’s Keflavik International Airport and New York John F. Kennedy International Airport for the 2015 summer season.

Starting May 2, the U.S. airline has scheduled a Boeing 757 aircraft on the route, which is operated in conjunction with Delta’s joint venture partners Air France and KLM.

“Figures from the Icelandic Tourism Board show that there was an almost 30 percent rise in the number of U.S. visitors to Iceland in 2014 compared to the previous year,” said Perry Cantarutti, Delta’s senior vice president for Europe, Middle East and Africa.

“Delta is proud to help facilitate this growth while also allowing increased choice for Icelanders travelling to the U.S., with improved facilities at New York-JFK and over 60 convenient onward connections to destinations throughout the U.S., Latin America and the Caribbean.”

Delta’s Iceland services feature up to 24 seats in a premium cabin with a wide range of dining options. Customers flying in Economy Comfort, Delta’s premium economy service, benefit from up to four additional inches of legroom and 50 percent more recline than Delta’s standard international Economy class seats, as well as priority boarding. Throughout the aircraft, all passengers will have access to on-demand in-flight entertainment.

As one of Delta’s hub airports, New York-JFK has a number of amenities for passengers, including multiple food and retail outlets. Terminal 4 has recently been extended by 11 gates, allowing for streamline travel for those connecting at New York-JFK. Terminal 4 is also home to Delta’s largest Sky Club, featuring an open air Sky Deck rooftop terrace and specially-selected food and beverage options. All business passengers enjoy complimentary access to the Sky Club.

Popular Flights Return in 2015

Delta is pleased to offer the return of popular seasonal services in 2015, including the following:

  1. Atlanta – Barcelona seasonal service resumes June 1
  2. Los Angeles – Managua seasonal service begins June 5
  3. New York-JFK – Nice seasonal service resumes March 28
  4. New York-JFK – Shannon seasonal service resumes May 1
  5. New York-JFK – Prague seasonal service resumes June 1
  6. New York-JFK – Istanbul seasonal service resumes June 16
  7. Minneapolis-St. Paul – Honolulu seasonal service begins Oct. 25 More

Delta Air Lines

Delta Confort+

Delta Air Lines Confort+ Seatng

SkyTeam Opens Luxurious new Exclusive Lounge in Sydney

The latest in the growing collection of SkyTeam Exclusive Lounges recently opened its doors at Sydney’s Kingsford Smith Airport. In this luxurious new facility, travelers can unwind in comfort.

The Sydney Exclusive Lounge provides everything needed from complimentary internet connectivity and delicious snacks and beverages to a wellness center and a lush, green botanical wall.

New Air France Medium Haul Offer in Europe

Air France recently introduced a new medium-haul offer on flights within Europe with two classes of service compared to three.

In addition to a fuller range of flexible fares to better meet the needs of business travellers, the inflight product is enhanced with new leather seating and more generous and higher quality meals.

KLM'S Leading Dutch Chef Jonnie Boer

KLM will serve meals created by the leading three-star Dutch chef Jonnie Boer in World Business Class on flights departing from Amsterdam between January 22 and October 26, 2015.

KLM continually invests in its inflight products. For example, the World Business Class cabin interior was completely revitalised across the Boeing 747 fleet. And the Boeing 777-200 fleet is currently being updated with a new cabin interior in both World Business Class and Economy Class.

What’s more, KLM has been serving World Business Class meals created by leading Dutch chefs for several years now. KLM continues to invest in its service on board by working with leading chefs and sommeliers. Past menus have been created by Sergio Herman, Richard Ekkebus, Mario Ridder and Richard van Oostenbrugge.

New Delta seating for Premium and Economy Option

Delta One, First Class and Delta Comfort+ offer premium experiences in Main Cabin and Basic Economy offer options for all customers.

Delta Air Lines at the Atlanta Airport

Delta Air Lines at the Atlanta Airport

Delta Air Lines welcome desk at the Atlanta Airport

Delta Air Lines is redefining the products it offers customers to further distinguish the choices available to customers. Five distinct products include Delta One, First Class and Delta Comfort+ which offer customers the best of Delta’s services by providing premium products while Main Cabin and Basic Economy will offer value options for customers with Delta’s high standards of service.

Delta is providing its’ customers with a thoughtful, well-defined spectrum of options as they make decisions about upcoming travel, said Glen Hauenstein, Executive Vice President and Chief Revenue Officer. “Whether a customer prioritizes the perks of Delta One or the value of Basic Economy, every seat comes with impeccable service and unmatched reliability.”

Providing an easy-to-recognize product standard and level of service is the latest step in Delta’s strategy to offer differentiated experiences to customers seeking to tailor travel to their specific needs.

Delta One, formerly BusinessElite, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco

First Class is offered on short-haul international and domestic routes.

Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world.

Main Cabin experience is provided everywhere Delta flies flies offering a high standard of customer service.

Basic Economy offers Main Cabin service with fewer flexibility options, including limited Medallion® benefits, available in select markets.
Please click here to view a product chart.

The newly designed Delta One, First Class and Delta Comfort+ seat covers will be installed on aircraft through mid-2015. Customers can learn more about Delta’s branded products at delta.com/firstlook or click here to watch a video of the upcoming changes.

Delta One full flat-bed and Delta Comfort+ seat upgrades between New York JFK and San Francisco are projected to be complete in the spring of 2015. Select international flights may offer Business Class service in lieu of First Class. Amenities in the Business cabin may vary by flight and aircraft. 

Delta One

Customers flying long-haul international routes or between New York-JFK and Los Angeles or San Francisco* will experience Delta One featuring full flat-bed seats and Westin Heavenly® In-flight bedding.

Delta One service also offers access to Delta Sky Clubs® on the ground and our highest level of service onboard featuring curated menus from renowned chefs Michael Chiarello, Masatoshi Ishimoto, Michelle Bernstein and Linton Hopkins paired with wine from Master Sommelier Andrea Robinson’s specially curated Delta Winemaker Series.

First Class

Customers flying short-haul international and domestic routes will experience updated features in First Class** with sophisticated new seat covers featuring a quilted design and dedicated overhead bin space.  First Class customers board first and enjoy other premium touches like pre-departure beverages, complimentary meals and snacks on longer flights, and complimentary beer, wine and spirits.

Delta Comfort+

Delta Confort+

The new Delta Comfort+ offers an upgraded experience to customers who want priority boarding, more legroom, dedicated overhead bin space and new seat covers featuring a diamond-stitched pattern.

Complimentary beer, wine and spirits and complimentary premium entertainment with Delta StudioTM help to round out the experience.

Main Cabin

Delta continues to provide customers a high standard of customer service through its Main Cabin experience. With features including more in-flight Wi-Fi than any other airline and free entertainment options through Delta Studio, customers have the choice to work or relax onboard.

Customers also continue to enjoy complimentary non-alcoholic beverages and snacks on most flights.

Long-haul international routes feature complimentary beer, wine and spirits, meal service and a Delta sleep kit.

Basic Economy

In select markets, customers now have the option of Main Cabin service with Basic Economy value when they purchase Delta’s basic fare product with limited Medallion benefits, fewer flexibility options such as advance seat selection or the ability to change or refund the ticket once it’s purchased.

Delta launched Basic Economy in 2012 and studied customer responses before updating the product in October 2014. Basic Economy is now available in select markets. Customers selecting Basic Economy still have access to in-flight Wi-Fi and Delta Studio as well as complimentary non-alcoholic beverages and snacks on most flights.

Basic Economy (E) fares are not eligible for paid, complimentary or discounted Economy Comfort or Delta Comfort+ (effective March 1, 2015), regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Medallion Upgrade Updates

SkyMiles Diamond and Platinum Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class and will also receive complimentary access to Delta Comfort+ seats at booking. On March 1, 2015, Gold and Silver Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class as well as complimentary access to Delta Comfort+ seats starting 72 hours and 24 hours prior to departure, respectively.

New Delta Basic Economy Fares

Dear Travelers,

Delta Air Lines is introducing a new fare concept called Basic Economy Fares, where Non-Refundable really means Non-Refundable.

These new fares are available for sale today and are effective for travel beginning on Feb. 1, 2015.

The primary difference is that these new fares are totally non refundable and non-changeable, do not offer advanced seat assignment, and are not eligible for Medallion status benefits such as same day confirmed reservation changes and upgrades to Premium Economy or First Class. Other Medallion benefits such as complimentary baggage still apply.

Most of these fares are booked in E Class, so please pay close attention to the restrictions, especially when booking in our Online Booking Tools, Concur and Deem.

Thank You in advance for your business and your friendship.

Terry W. Brennan
President
Williamsburg Travel Leaders

New Flights to Punta Cana Costa Rica and London-Heathrow

Delta Air Lines will launch daily nonstop service between Manchester International Airport and New York John F. Kennedy International Airport from June 2, 2015 as it increases its network between the U.K. and North America.

New Routes for Delta

Delta Airlines routes

New Services from Manchester to New York-JFK and London-Heathrow to Newark

The airline will also begin flying its first nonstop service between London-Heathrow and Newark Liberty International Airport effective March 29, 2015. Both routes will be operated in conjunction with joint venture partner Virgin Atlantic.

Delta’s new Newark operation is part of a network update by Virgin Atlantic where Delta will operate one of Virgin’s two Newark services while Virgin Atlantic will start its first daily nonstop Manchester to Hartsfield-Jackson Atlanta International Airport service*. This increase to the joint venture flying from Manchester will give customers access to more than 200 connecting destinations through Delta’s Atlanta and New York-JFK hubs.

“The U.K. is a key market for us and building our connections to the United States is a top priority,” said Perry Cantarutti, Delta’s senior vice president, Europe, Middle East and Africa. “Our partnership with Virgin Atlantic continues to grow and is focused on improving services while offering more destinations and schedule choice for our customers.”

 

New Service from Los Angeles to San Antonio and Dallas

Delta will launch twice-daily nonstop service from Los Angeles to San Antonio, Texas, beginning April 7, 2015. The San Antonio service complements Delta’s daily service from Los Angeles to Dallas, which launches Nov. 3, and the addition of a third daily flight between Los Angeles and Austin, Texas, beginning Nov. 2. All flights are operated by Delta Connection carrier Compass Airlines.

Delta Air Lines and the Delta Connection carriers offer service to nearly 370 destinations on six continents. For more information visit news.delta.com.
With the addition of San Antonio and Dallas service, Delta customers will have access to nine daily departures to three destinations between Los Angeles and Texas, including:

  • Four daily flights to Dallas/Fort Worth International Airport
  • Three daily flights to Austin-Bergstrom International Airport
  • Two daily flights to San Antonio International Airport

For Texas customers, the new service also will provide more options when connecting to destinations in Delta’s trans-Pacific portfolio from Los Angeles. This includes service to Tokyo Haneda, Tokyo Narita, and Sydney, as well as partner-operated service to Brisbane Australia, Guangzhou China, Shanghai, and Taipei.

“For more than a year, we have grown our Los Angeles network into one of the largest operations at LAX and given our customers, particularly those in the entertainment, production, automotive and growing tech startup communities — nonstop options to destinations throughout the US,” said Ranjan Goswami, Delta&cute;s staff vice president Global Sales, West Region. “The addition of Dallas and San Antonio marks the next big intra-West milestone for Los Angeles as we continue building this key market and West Coast network for our customers.”

In the last year, Delta has significantly expanded its network from LAX, adding service to Austin; Boise, Idaho; and San Salvador, El Salvador; increasing the number of flights from destinations it already serves; and expanding to year-round service in Boston. Delta will also launch service from LA to Monterrey, Mexico, in November. Last fall, Delta expanded its service from Los Angeles to San Francisco with the launch of its hourly, nonstop Delta Shuttle product. In October, Delta will launch international service from LAX to London-Heathrow as part of its joint venture partnership with Virgin Atlantic Airways. Service to Austin, Boise, Monterrey and San Francisco is operated by Delta Connection carriers Compass Airlines and SkyWest Airlines.

Delta has also made significant enhancements to its Los Angeles service both on the ground and in the air in the past few years. Travelers through Los Angeles will enjoy the benefits of the $229 million expansion and enhancement of Terminal 5 at LAX. The current project will double the size of the ticketing lobby and screening checkpoints and open an exclusive Sky Priority lobby and checkpoint. It also will include renovations to the Delta Sky Club and new baggage carousels. The project is scheduled to take place in several phases, with the west lobby to be completed in November.

Delta Expands Flights to Punta Cana

Delta Air Lines will expand its service to Punta Cana in the Dominican Republic during the high demand season, including flights from Atlanta, Cincinnati, Detroit, Minneapolis/St. Paul and New York-JFK.

Flights will be operated using Airbus A320 and Airbus A319 aircraft and will complement existing Delta service to this luxury Caribbean destination.

Delta Expands Flights to Costa Rica

Delta Air Lines will bring back its nonstop seasonal service connecting Liberia, Costa Rica with Los Angeles and the airline’s hubs in Minneapolis/St. Paul and New York-JFK. Additionally, seasonal service between San Jose and Minneapolis/St. Paul will be reinstated.

Delta continues its expansion in Costa Rica, operating 40 weekly services during the peakseason and connecting the cities of San Jose and Liberia with key destinations in the United States.

Changes for Delta and Airline Partners

Delta Launches Mobile Passport Pilot Program in Atlanta

Delta is partnering with Airports Council International-North America, U.S. Customs and Border Protection and Airside Mobile to launch a pilot program in Atlanta this month called Mobile Passport.

Delta Launches Mobile Passport Pilot Program

Travel News for Delta Airlines, Southwest and US Airways

Travel News: Delta Airlines Launches Mobile Passport Pilot Program.

Mobile Passport is an application that expedites the entry process for U.S. and Canadian citizens by providing an automated process through CBP’s primary inspection area. The app enables customers equipped with a smart phone or tablet, to upload a self-photo and submit their Customs declaration form and passport information prior to inspection.

The app is currently available for download in Apple’s iTunes App Store and will be available in the Google play App Store later this fall. More

Delta Shuttle to Boston Departs from LaGuardia’s Terminal C Beginning Nov. 2

As previously announced, Delta will move New York operations of its Delta Shuttle between Boston-Logan International Airport and New York’s LaGuardia Airport from the Marine Air Terminal to Terminal C beginning November 2, 2014.

Boston Shuttle customers will enjoy new departure and arrival facilities at LaGuardia in Terminal C as well as upgraded service to Boeing 717 aircraft. The move is part of Delta’s strategy of adding bigger aircraft on more routes.

Air France Opens Upgraded La Premiere Lounge at Paris-CDG

On September 24, 2014, Air France reopened the refurbished La Première lounge at Paris-CDG with new lighting, new seating and an updated look reflecting the new La Première suites being introduced across the Boeing 777-300 fleet.

The lounge includes a spa and full service restaurant and was voted best First Class lounge in the world by Skytrax in July.

KLM Launches Amsterdam Schiphol Navigation Service

A new airport navigation function has been added to the KLM app for passengers transferring at Amsterdam Schiphol.

When arriving passengers with the KLM app on their smart phones have switched on Bluetooth and connected to the internet, they receive a notification asking them if they need help to find their next gate.

KLM is the first airline to use beacon technology to provide this indoor navigation service.

Alitalia Reminds Customers of Winter 2014-2015 Re-protection Guidelines

Alitalia issued its re-protection policy related to select winter 2014-2015 cancelled flights due to operational reasons. Passengers booked and holding a ticket issued on cancelled flights beginning October 1, 2014, through the end of the Winter 2014-2015 season will benefit from the repro policy.

Complete details regarding Alitalia’s policy for re-booking, re-routing, refunds, MilleMiglia award tickets, and ticket reissues can be found on Alitalia’s Agency website.